Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Jessica Ard

Jessica Ard

Beaumont,TX

Summary

Dynamic and results-driven professional with extensive experience in customer service and cash management at Dollar General. Proven expertise in cash handling and register operation, complemented by strong organizational skills. Recognized for enhancing operational efficiency and fostering positive client relationships, ensuring a seamless shopping experience.

Overview

14
14
years of professional experience

Work History

Monitoring Global Positioning Systems

Self Employed Services
02.2022 - 09.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.

Bill Collector

Self Employed Services
08.2019 - 09.2025
  • Managed accounts receivable by following up on overdue payments and negotiating repayment plans.
  • Utilized customer relationship management software to track communications and payment histories effectively.
  • Implemented strategies to improve collection rates through targeted follow-up calls and personalized messaging.
  • Developed rapport with clients to facilitate open communication regarding outstanding balances and payment options.
  • Analyzed debtor profiles to tailor collection approaches, enhancing recovery success rates.
  • Resolved disputes and inquiries promptly, ensuring a positive customer experience while maintaining account integrity.

Secretary

Self Employment Specialists
03.2018 - Current
  • Managed executive calendars, scheduling meetings and optimizing time management for enhanced productivity.
  • Coordinated meetings and prepared agendas to facilitate effective team communication.
  • Responded promptly to inquiries, providing information and support to clients and staff.
  • Maintained electronic filing systems and categorized documents for efficient access.
  • Created professional correspondence, ensuring accuracy and timeliness in memos, letters, and emails.
  • Developed reports and presentations utilizing office software to assist with administrative tasks.
  • Promoted a positive organizational image through clear internal and external communication.
  • Provided clerical support by copying, faxing, and filing documents as needed.

Manager

Dollar General Market
01.2013 - 09.2021
  • Oversaw daily store operations, ensuring compliance with company policies and procedures.
  • Managed inventory levels, optimizing stock replenishment to reduce waste and improve availability.
  • Trained and mentored team members, enhancing service quality and operational efficiency.
  • Implemented merchandising strategies to drive sales and enhance customer experience.
  • Analyzed sales data to identify trends and adjust product offerings accordingly.
  • Coordinated staff scheduling to ensure adequate coverage during peak hours.
  • Led initiatives to improve store layout, increasing customer engagement and flow throughout the space.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Drug Test Administrator

Self Employed Services
02.2022 - 09.2026
  • Administered drug tests in compliance with industry regulations and protocols.
  • Maintained accurate records of test results and client interactions.
  • Ensured proper handling and transportation of specimens to testing facilities.
  • Educated clients on drug testing procedures and requirements.

Store Manager

Dollar General
02.2013 - 08.2019
  • Oversaw daily operations, ensuring optimal store performance and customer satisfaction.
  • Managed inventory levels, implementing effective stock replenishment strategies.
  • Trained and mentored team members on sales techniques and customer service standards.
  • Analyzed sales data to identify trends, driving targeted marketing initiatives.

Lead Key Holder

Dollar General Market
09.2012 - 09.2016
  • Supervised daily store operations to ensure efficient workflow and customer satisfaction.
  • Managed inventory levels, conducted stock audits, and organized product displays.
  • Implemented loss prevention strategies to minimize shrinkage and enhance security.
  • Coordinated cash handling procedures, ensuring accurate transactions and deposits.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
  • Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
  • Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.

Education

GED -

Tyler Junior College West Campus
Tyler, TX

Skills

  • Customer service
  • Cash handling and management
  • Cash handling expertise
  • Cash register operation

Timeline

Monitoring Global Positioning Systems

Self Employed Services
02.2022 - 09.2025

Drug Test Administrator

Self Employed Services
02.2022 - 09.2026

Bill Collector

Self Employed Services
08.2019 - 09.2025

Secretary

Self Employment Specialists
03.2018 - Current

Store Manager

Dollar General
02.2013 - 08.2019

Manager

Dollar General Market
01.2013 - 09.2021

Lead Key Holder

Dollar General Market
09.2012 - 09.2016

GED -

Tyler Junior College West Campus

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