Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

JESSICA ARENA

Windermere,FL

Summary

Experienced Guest Services Professional with over ten years at leading companies, including the Walt Disney Company. Excels in creating memorable guest experiences, resolving conflicts efficiently, and fostering lasting relationships. Adept in managing high-volume environments with a keen focus on maintaining service quality. Brings strong bilingual communication skills and a proactive approach to team collaboration and problem resolution.

Overview

Work History

Food and Beverage Manager

Starbucks Corporation
Davis, CA
  • Fostered memorable connections with customers by recalling personal details from previous interactions, enhancing the overall guest experience.
  • Implemented innovative strategies to meet and exceed guest needs, demonstrating flexibility and a commitment to excellence.
  • Led a team in creating a welcoming atmosphere, directly contributing to positive staff and guest experiences.
  • Assessed, optimized, and elevated operations to target current and expected demands to help streamline Store Operations.
  • Monitored cash register transactions throughout the day for accuracy and security purposes.

Educator/Retail Sales Associate

Lululemon
Orlando, FL
  • Managed high-volume transactions with a focus on accuracy, ensuring financial integrity, and customer trust.
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Implemented innovative solutions to meet guest needs while adhering to guidelines.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Kept informed about new products arriving at the store on a regular basis.

Retail Sales Associate

Luxottica
Orlando, FL
  • Contributed to higher retention through personalized assistance and friendly demeanor.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Inspected purchased items for defects before handing them over to customers.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Maintained a clean work environment.

Character/AEA Performer

The Walt Disney Co., Universal Theme Parks
Orlando, FL
  • Fostered memorable connections with customers by recalling personal details from previous interactions, enhancing the overall guest experience.
  • Created experiences that were engaging to guests of all ages.
  • Identified non-verbal cues to create more personalized interactions.
  • Utilized bilingual skills to enhance guest interactions, making services more accessible to a diverse clientele.

Education

Business Certification - Business

Wilmington University
New Castle, DE
06-2022

Bachelor of Science - Human Development & History

University of California
Davis
01.2016

Skills

  • Team Leadership
  • Conflict resolution
  • Guest Services Management
  • Inventory Control
  • Vendor Relations
  • Bilingual (English and Spanish)
  • Experience with VIP service
  • High-energy attitude
  • Point of sale system
  • Support for special dietary requirements
  • Liquor, wine, and food service experience
  • Positive and professional
  • Personalized guest interaction
  • Collaborates well with others
  • Dedicated and hardworking
  • Special event coordination
  • Time management expertise
  • Outstanding communication skills

Languages

Spanish
Native/ Bilingual

Timeline

Bachelor of Science - Human Development & History

University of California

Food and Beverage Manager

Starbucks Corporation

Educator/Retail Sales Associate

Lululemon

Retail Sales Associate

Luxottica

Character/AEA Performer

The Walt Disney Co., Universal Theme Parks

Business Certification - Business

Wilmington University

Similar Profiles

  • Amanda "Amity" Baker

    Amanda "Amity" BakerAmanda "Amity" Baker

    Barista/Shift Lead Supervisor at Starbucks CorporationBarista/Shift Lead Supervisor at Starbucks Corporation

    View Profile
  • Brandon Moulton

    Brandon MoultonBrandon Moulton

    Shift Manager at Starbucks CorporationShift Manager at Starbucks Corporation

    View Profile
  • Jody Farinella

    Jody FarinellaJody Farinella

    Shift Supervisor at Starbucks CorporationShift Supervisor at Starbucks Corporation

    View Profile
JESSICA ARENA