Jessica Arey
Wilmington,NC
Summary
Proven professional with a strong background in notarial and administrative roles at Hanover Financial Services, showcasing expertise in document preparation and confidentiality assurance. Excelled in enhancing client satisfaction and operational efficiency through meticulous recordkeeping and fraud prevention. Demonstrated exceptional administrative support and communication skills, contributing to improved client relations and workplace productivity. Knowledgeable Notary Public with an honest reputation and 4 years' experience. Strong interpersonal and analytical abilities and a disciplined approach to handling all types of requests. Pursuing a new professional opportunity with a growing team. Talented Collections Manager goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Notary of the Public
Hanover Financial Services
03.2020 - Current
- Reduced errors in document processing by meticulously reviewing each document prior to obtaining signatures from parties involved.
- Enhanced client satisfaction by efficiently managing loan signing appointments and providing clear explanations of documents.
- Demonstrated commitment to ethical practices by adhering to the National Notary Association Code of Professional Responsibility at all times.
- Increased efficiency for lenders and title companies by promptly returning completed documents after thorough verification of their accuracy.
- Guaranteed compliance with state laws and regulations through diligent adherence to notarial procedures and record-keeping practices.
- Developed strong relationships with local businesses, promoting increased referrals for notary services within the community.
- Boosted client retention through exceptional customer service and consistent communication throughout the entire notary process.
- Drafted and executed notarial affidavits in accordance with applicable laws.
- Examined documents for accuracy, completion and compliance before notarizing.
- Checked client identification to maintain compliance with state legal requirements.
Collections Manager
Hanover Financial Services
02.2017 - Current
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Worked with legal resources and recovery teams to manage default issues.
- Reduced delinquency rates with proactive account monitoring and timely communication.
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
- Implemented efficient skip tracing techniques to locate hard-to-reach debtors and expedite the recovery process.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Accessed credit records to evaluate customer credit histories.
- Analyzed financial data to identify trends, risks, and opportunities for improved collections strategies.
- Coordinated legal actions when necessary, working closely with attorneys to ensure proper documentation and representation.
- Conducted thorough credit reviews to assess risk levels and make informed decisions on extending credit or initiating collections actions.
- Documented interactions in computer database and updated information.
- Responded to requests for new or increased open account credit limits.
- Maintained and tracked Insurance Information needed for all accounts.
- Logged all titles and proper title work on Sales Financed and consumer loans, secured with collateral.
- Logged and tracked insurance for all sales financed and consumer loans, secured with collateral.
Administrative Assistant
Home Credit Corporation
01.2015 - 01.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managed filing system, entered data and completed other clerical tasks.
Waitress
Buffalo Wild Wings
08.2011 - 01.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
High School Diploma -
Smithfield Selma High School
Smithfield06.2011
Skills
- Mobile notary services
- Title Insurance Knowledge
- Document Preparation
- Identity Verification
- Confidentiality Assurance
- Fraud prevention
- Loan document knowledge
- Proper Notarization Procedures
- Notary Law Compliance
- Documentation skills
- Recordkeeping skills
- Documentation abilities
- Administrative Support
- Mail handling
- Multi-line phone proficiency
Timeline
Notary of the Public
Hanover Financial Services
03.2020 - Current
Collections Manager
Hanover Financial Services
02.2017 - Current
Administrative Assistant
Home Credit Corporation
01.2015 - 01.2017
Waitress
Buffalo Wild Wings
08.2011 - 01.2015
High School Diploma -
Smithfield Selma High School