JESSICA ARGERICH

• Connected with 50+ members a day via Saleforce to educate and guide members through the registration and scheduling of initial health appointments
• Built a meaningful connections and rapport with members and their families to ensure continuation of care
• Participated in various targeted outreach campaigns and collected learnings to help improve outreach strategy and tactics
• addressed member concerns using critical thinking, problem-solving, and objection handling techniques

• Recorded, transcribed and maintained confidential client information into applicant tracking system and Athenahealth database

• Lead a team of 25 support staff administrators across twelve locations
• Produced team schedules on weekly basis while managing call out coverage and PTO requests
• Interviewed potential new hires, assisted with on boarding and training of new administrative staff
• Developed and implemented new work flows and processes for Support Staff team
• Created and implemented 30 page onboarding training manual, including welcome letter, training schedules, processes and safety guides.
• Data collection and auditing; reported to Senior Management
• Coordinated new initiatives, provided support to team members with administrative questions or needs
• Developed and strengthened relationships with clients, internal team members, and hospitals and healthcare staff outside of the organization
• Managed calendars for medical and clinical staff while coordinating client scheduling
• Provided detailed responses to requests for information and services via telephone, email and in person
• Ordered and re-stocked office necessities, literature and other flyers and pamphlets from marketing department
• Kept bulletin boards full of current information for staff and clients.

• Managed office scheduling, visits and patient statistics
• Greeted patients, answered phones and processed healthcare enrollment forms
• Collected all payments from patients at time of service, as well as patient invoice payments, and applied payments accordingly
• Coordinated with billing department to track and update all patient and insurance payments and mail invoices
• Prepared medical records to send to insurance companies and attorneys
• Handled legal and medical forms with high level of detail and confidentiality

• Answered or referred inquiries while directing vendors by maintaining employee and department directories
• Accounts payable duties, entered vendor invoices and credit memos into QuickBooks, sort out and send out checks

• Worked with customers on regular basis handling variety of inquiries
• Utilized various information systems to provide accurate and timely information to vendors and customers
• Managed complete transaction of supply chain for key accounts and general US customer Base