Jessica Arias-Ortega
Hobbs,NM
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
13
13
years of professional experience
Work History
Administrator/ Secretary
Our Lady of Guadalupe Church
Hobbs , NM
2024.02 - Current
- Managed office supplies inventory and placed orders when necessary.
- Answered incoming calls and responded to customer inquiries.
- Assisted in the development of new administrative systems, procedures and policies.
- Maintained filing system for important documents such as contracts and invoices.
- Provided general administrative support to staff members.
- Prepared reports on various projects for management review.
- Performed data entry tasks into computer databases from paper documents.
- Processed payroll information according to established guidelines.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Maintained positive working relationship with fellow staff and management.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Assisted with accounts receivable and accounts payable functions.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Waitress/Restaurant Shift Manager
Dennys Restaurant
Hobbs , NM
2019.03 - 2024.02
- Checked back with customers throughout meal service to ensure satisfaction.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Organized take-out orders efficiently according to customer requests.
- Participated in team meetings to discuss new menu items or changes in policy.
- Developed positive relationships with regular customers through friendly conversation.
- Calculated charges, issued table checks and collected payments from customers.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Resolved customer complaints in a timely manner.
- Handled closing procedures including counting money in drawers at end of shift.
- Created weekly reports regarding sales figures, labor costs and other expenses related to the restaurant's operations.
Manager's Assistant
Genghis Grill - Build Your Own Stir Fry
Albuquerque , NM
2011.01 - 2018.08
- Processed invoices, purchase orders and expense reports in accordance with company policy.
- Reviewed emails daily to prioritize tasks for the manager's attention.
- Monitored inventory levels of office supplies and placed orders as needed.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Education
Some College (No Degree) - Medical Assisting
CNM
Albuquerque, NMSkills
- Staff Management
- Program Oversight
- Customer Service
- Information Management
- Scheduling
- Employee Supervision
- Office Administration
- Bookkeeping
- Reporting and documentation
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Administrator/ Secretary
Our Lady of Guadalupe Church
2024.02 - Current
Waitress/Restaurant Shift Manager
Dennys Restaurant
2019.03 - 2024.02
Manager's Assistant
Genghis Grill - Build Your Own Stir Fry
2011.01 - 2018.08
Some College (No Degree) - Medical Assisting
CNM
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