Jessica Armand
Saint Amant,LA
Summary
Hospitality professional with strong leadership and organizational skills. Proven ability to enhance guest experiences and streamline operations. Excel in team collaboration and adaptable to changing demands. Expertise in staff training, customer service, and conflict resolution. Reliable and results-driven with focus on continuous improvement.
Overview
21
21
years of professional experience
Work History
Hospitality Manager/ Bay host /Event Ambassador/ shift lead
TopGolf
12.2019 - 10.2024
- Making schedules, lead and managed a team, provided guidance, training, and performance evaluations
- Overseeing the day-to-day operations of the venue setting up at open and breaking down all at close
- Ensuring organization, cleanliness and efficient service
- Maintained appropriate inventory levels for supplies and equipment
- Collaborate with other department managers to ensure an efficient work environment
- Handling guest inquires, concerns and feedback, resolving issues promptly and professionally
- Worked with POS system
- Scheduled work hours for 25-30 employees to achieve adequate manpower coverage.
- Increased customer service ratings significantly through personable service.
- Organized special events and promotions, resulting in increased bookings and repeat business.
Bartender, hostess, and server
Las Palmas Mexican Restaurant
03.2004 - 03.2008
- Operated and balanced cash drawer
- Served customers and helped with orders
- Worked with a friendly customer service attitude
- Worked in a fast-paced work environment and handled high pressure situations professionally
Sales Associate/Customer Service
Hollister Co
05.2004 - 12.2004
- Operated cash register, cash handling
- Helped customers with their purchases
- Stocked and maintained inventory
- Arranged shelves and displays
Education
High school -
Saint Amant high school
Saint Amant, LA05.2001
Skills
- Management
- Problem solving
- Communication
- Leadership
- Inventory control
- Coaching
- Communication Skills
- Organizational skills
- Employee Scheduling
- Staff Training and Development
- Guest Relations Management
- Health and safety compliance
Personal Information
Title: HOSPITALITY MANAGER
Timeline
Hospitality Manager/ Bay host /Event Ambassador/ shift lead
TopGolf
12.2019 - 10.2024
Sales Associate/Customer Service
Hollister Co
05.2004 - 12.2004
Bartender, hostess, and server
Las Palmas Mexican Restaurant
03.2004 - 03.2008
High school -
Saint Amant high school