Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Armbruster

Ste. Genevieve,MO

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Owner

Southern MO Engraving
04.2021 - Current
  • Promote business on social media platforms to maximize brand identity and generate revenue.
  • Set pricing structures according to market analytics and emerging trends.
  • Develop and implement successful sales strategies to meet business goals.
  • Enhance operational performance by developing effective business strategies, systems and procedures.
  • Analyze client business needs and assisted in determining appropriate resources and strategies.
  • Manage sales presentations to promote product and brand benefits.
  • Conduct market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
  • Maintain relationships with existing clients by providing superior customer service.
  • Identify new opportunities for growth, expansion, and diversification.
  • Create marketing campaigns to attract new customers.
  • Use excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Develope and maintain strong relationships with clients, resulting in repeat business and referrals.
  • Manage day-to-day business operations.

Correctional Officer

Illinois Department of Corrections
04.2018 - Current
  • Inspect cells and conduct random searches of common areas.
  • Observe inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Employ de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Detect potential threats and quickly defuse conflicts.
  • Monitor daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Maintain clear and open communications with facility areas to support safe operations.
  • Enforce resident behavior management protocols and drafted incident reports for infractions.
  • Supervise residents during meal distribution and intake, recreation time and work-site performance.
  • Maintain inmate logs and enter information into electronic offender record systems for regulatory monitoring.
  • Investigate incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
  • Conduct searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
  • Conduct regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
  • Respond to emergency situations such as riots or disturbances with appropriate force measures.
  • Monitor video surveillance systems to observe prisoner activity throughout the correctional facility.
  • Assist in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
  • Enforce prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Interact with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
  • Participate in ongoing training programs related to correctional officer duties.
  • Administer disciplinary actions in compliance with facility policies and procedures.
  • Provide supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
  • Respond promptly to emergencies such as fights, fires, or medical incidents.
  • Search prisoners and vehicles and conduct shakedowns of cells for valuables and contraband.
  • Maintain a professional demeanor even under stressful conditions or confrontations with inmates.
  • Conduct investigations of crimes committed within prison.
  • Prepare incident reports and maintained accurate documentation of daily events.
  • Use appropriate means to discipline prisoners.

Office Manager

Pepsi Mid America
01.2018 - 04.2018
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office budget to handle inventory, postage and vendor services.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Maintained filing system for records, correspondence and other documents.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Customer Service

Cap America
05.2016 - 01.2018
  • Provided exemplary customer service by anticipating customer needs.
  • Managed customer service inquiries and complaints.
  • Provided personalized customer service to ensure customer satisfaction.
  • Provided excellent customer service throughout the entire process.
  • Provided courteous customer service during delivery transactions.
  • Resolved customer service issues quickly and efficiently.
  • Provided friendly and efficient customer service to customers.
  • Provided customer service assistance when requested.
  • Resolved escalated customer service issues efficiently and effectively.
  • Trained new customer service representatives on product knowledge and customer service skills.
  • Provided exceptional customer service, resolving client concerns promptly and professionally.

Education

Associate of Arts - Business Management

Eastern Gateway Community College
05-2022

General

University of Missouri St. Louis
St. Louis, MO
2013

Special Needs Education

St. Louis Community College
St. Louis, MO
2012

Skills

  • Outlook
  • Excel
  • Microsoft Word
  • PowerPoint
  • Customer Relations
  • Business marketing
  • Customer Service

Certification

  • CPR Certified

Timeline

Owner

Southern MO Engraving
04.2021 - Current

Correctional Officer

Illinois Department of Corrections
04.2018 - Current

Office Manager

Pepsi Mid America
01.2018 - 04.2018

Customer Service

Cap America
05.2016 - 01.2018

Associate of Arts - Business Management

Eastern Gateway Community College

General

University of Missouri St. Louis

Special Needs Education

St. Louis Community College

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