Jessica Armenta
Summary
Hospitality professional prepared for roles requiring exceptional customer service and event coordination. Known for reliability and adaptability in dynamic settings, consistently ensuring guest satisfaction. Strong emphasis on teamwork and achieving results, while maintaining high standards and professionalism.
Overview
19
19
years of professional experience
Work History
Event Server
Instawork
01.2018 - Current
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
- Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
Cashier
Instawork
01.2018 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Performed check cashing for customers based on company policies.
Culinary Associate
Disneyland Resort
05.2012 - Current
- Worked throughout Disneyland Park in their Stores as cashier and guest service and making magic for our guest
- Special Events
- Consistently met time-sensitive deadlines during busy shifts, ensuring timely delivery of meals to customers without sacrificing quality or presentation.
- Contributed to a positive work atmosphere through strong teamwork, effective communication, and proactive problem-solving skills.
- Adapted quickly to changing menu items while maintaining attention to detail in recipe execution during high-pressure situations.
Assistant Catering Manager
Fooda
06.2023 - 03.2025
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Handled catering scheduling, ordered food and planned events.
- Developed strong relationships with vendors, negotiating favorable contracts for food and supplies.
- Led a team of catering staff in providing exceptional service, fostering a positive work environment.
- Worked with chefs to plan menus according to client needs and budgets.
Receptionist /Office File Clerk
Workers Comp Law Firm
03.2022 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted in transition to paperless environment, digitizing over substantial volume of physical records.
- Operated office equipment to scan and copy documents.
- Managed incoming and outgoing mail for [Type] team.
Office Support Assistant
Department of Children and Family Services TempLA
12.2017 - 02.2019
- Receive, sorts and distribute County confidential mail
- Open, pull and sort confidential Court documentation on a large scale
- Working in the DCFS mailroom requires, accuracy and competency
- Barcode, date stamp and distribute to the appropriate Department
- Manually post proof of receipt into daily Detention Calendar
- Maintain records of transmittals and daily Detention Calendars
- Delivery confidential Court reports to 25 Court Departments
- Sort, arrange and file confidential Court Documentations
- Utilize Microsoft Excel, Word and Outlook
- Utilize computers, scanners and printers
- Make copies, scan, email and answer phone calls
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
Help out in every Department With Elections
Los Angeles County Registrar-Recorder County Clerk
05.2016 - 06.2016
- Operates various office machines or equipment requiring little specialized training
- Sorts and arranges documents or correspondence in alphabetical or numerical order
- Opens, sorts, time stamps and routes incoming mail, stuffs, seals, stamps, meters, and registers outgoing mail
- Receives, inspects or stores voted ballot cards
- Types and mails election materials
- Checks, lists, and packs sample ballots
- Sorts, arranges and files documents; retrieves and issues filed materials
- Utilizes office machines such as computers or terminals, copiers, scanners, or calculators incidental to the performance of other duties
- Reviews and/or proofreads election materials.
- Providing service to the public to achieve customer satisfaction
Sales Associate
Ugg Australia
11.2014 - 02.2015
- Assist customers with their proper shoe sizes and fitting
- Customer Service, Stock Clerk
Visitation Desk
Rose Hills Memorial Park
10.2013 - 10.2014
- Viewing and services Inform
- Answering phones, greeting visitor's and answering their questions
- Working the front desk
- Ensure that lobby area is clean
Box office Cashier
California Science Center
03.2012 - 05.2012
- Made reservations for school groups and sold tickets for movies and process payments
- Guest service
Sales Associate
Puma
11.2010 - 01.2011
- Customer Service, Stock Clerk
Cashier/ Supervisor
Kmart
04.2009 - 01.2010
- Trained new employees to operate store system, Cash Register, Customer Service
- Supervised front end Cashiers, Sales floor, and stock
- Counted money in cash drawer at beginning and end of work shift and open new accounts
Operator/ Cashier
Target
09.2008 - 10.2008
- Operate Store Phones, Fitting Room, Clean Employee Lounge, Collected Cash, and checks
Cashier
WalMart Super Center
08.2006 - 01.2007
- Cashed checks, collected money from customers handled charge account customers
- Weighed items and bagged merchandise, assist customers in locating merchandise
- Customer Service
Education
High School Diploma -
Schurr Adult School
Montebello, CA01.2010
Banking and Finances -
Montebello high school
Montebello, CA01.2008
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling and management
- ServSafe
- Adaptability under pressure
- Computer skills
- Organizational skills
- Verbal communication
- Public safety
- Public event security
- Math skills
- Currency counting
- Relationship building and management
Timeline
Assistant Catering Manager
Fooda
06.2023 - 03.2025
Receptionist /Office File Clerk
Workers Comp Law Firm
03.2022 - 02.2023
Event Server
Instawork
01.2018 - Current
Cashier
Instawork
01.2018 - Current
Office Support Assistant
Department of Children and Family Services TempLA
12.2017 - 02.2019
Help out in every Department With Elections
Los Angeles County Registrar-Recorder County Clerk
05.2016 - 06.2016
Sales Associate
Ugg Australia
11.2014 - 02.2015
Visitation Desk
Rose Hills Memorial Park
10.2013 - 10.2014
Culinary Associate
Disneyland Resort
05.2012 - Current
Box office Cashier
California Science Center
03.2012 - 05.2012
Sales Associate
Puma
11.2010 - 01.2011
Cashier/ Supervisor
Kmart
04.2009 - 01.2010
Operator/ Cashier
Target
09.2008 - 10.2008
Cashier
WalMart Super Center
08.2006 - 01.2007
Banking and Finances -
Montebello high school
High School Diploma -
Schurr Adult School