Jessica Arnold
Buckeye,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Installation Coordinator
Home Depot
01.2022 - Current
- Utilized Salesforce to maintain and update customer information. Pay installers.
- Call customers after a sale to schedule the technical measure
- Provide updates to the customer from the duration of the project
- Coordinate installations with the customers and installers
- Keep track of service material and schedule services
- Close jobs that are completed in a timely manner to meet numbers for the week.
- Maintained customer satisfaction with forward-thinking strategies, focused on addressing customer needs and resolving concerns
- Liaised with customers, management, and sales team to better understand customers needs and recommend appropriate solutions.
Renovation/Installation Specialist
HD Supply Facilities Maintenance
11.2018 - 12.2021
- Participated in educational opportunities, maintaining working knowledge of company network and reading technical publications.
- Communicate daily with Installation Project Manager about new and on going projects
- Complete accurate order entry and data verification
- Kept an organized report for each on going project
- Maintained customer satisfaction with forward-thinking strategies
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Government Customer Service Representative
HD Supply Facilities Maintenance
03.2016 - 11.2018
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Counter Sales Associate
HD Supply White Cap
04.2012 - 03.2016
- Restocked, rotated and visually merchandised products for maximum sales.
- Informed customers about important policies and conditions on sales.
- Documented orders in computer system with general conditions and special customer requirements.
- Answered telephone calls to offer information and promote business products.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Developed strong rapport with customers and created positive impression of business.
Customer Service Associate
White Cap Construction Supply Inc.
04.2009 - 04.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
GED -
Rancho Vista High School
Temecula, United StatesSkills
- Deadline-Oriented
- Cost Control
- Health and Safety Compliance
- Scheduling Coordination
- Field Support
- Installation Planning
- MS Office
- Field Operations
- Customer Service
- Vendor Relations
- Salesforce
- SAP
- Meeting Organization
- Maintenance Scheduling
Timeline
Installation Coordinator
Home Depot
01.2022 - Current
Renovation/Installation Specialist
HD Supply Facilities Maintenance
11.2018 - 12.2021
Government Customer Service Representative
HD Supply Facilities Maintenance
03.2016 - 11.2018
Counter Sales Associate
HD Supply White Cap
04.2012 - 03.2016
Customer Service Associate
White Cap Construction Supply Inc.
04.2009 - 04.2012
GED -
Rancho Vista High School
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