Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Arnold

Pendleton,OR

Summary

Dynamic and resourceful professional with a proven track record in customer service and operations, transitioning from an accomplished assistant to a successful restaurant owner. Demonstrates exceptional organizational skills and meticulous attention to detail, ensuring seamless task prioritization and file management. Effectively manages multiple projects simultaneously while maintaining a high level of efficiency and accuracy. A dependable team player committed to driving success through collaboration and innovative problem-solving.

Overview

15
15
years of professional experience

Work History

Restaurant Owner

The Vault Restaurant
10.2024 - Current
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community and government officials.
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
  • Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
  • Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
  • Oversaw renovation projects that enhanced the aesthetic appeal of the restaurant space, contributing to increased guest satisfaction levels.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.

Judicial Services Specialist 3

State of Oregon Judicial System
06.2022 - 11.2024
  • Perform courtroom clerk duties, including real-time data entry during courtroom proceedings and other data into multiple computer systems and generating instant judgments adhering to guidelines.
  • Operate carious electronic or digital recording equipment or provide technical support in the courtroom; prepare the courtroom, process side-Table forms.
  • Provide data gathering for the Judge or hearings referee in preparation for trial or court conference.
  • Perform computer data entry.
  • Communicate effectively with the public, service providers, and clients in person, over the telephone and in writing respecting cultural and ethnic differences.
  • Gather documents from multiple sources and to organize such documents and notes.
  • Provide coordination and support for the judge in specific areas such as family law, treatment court, juvenile, probate, adoption or criminal cases.
  • Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
  • Trained new team members, sharing best practices and ensuring consistent service standards across the department.
  • Streamlined service processes for increased efficiency and improved customer experiences.
  • Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
  • Fostered a positive work environment that encouraged collaboration, innovation, and continuous improvement among team members.

Office Specialist 2

State of Oregon Child Welfare
10.2020 - 06.2022
  • Motorpool Coordinator
  • Office upload and organize digital and paper records
  • Aid in a specialized social program such as family services, children services, senior services, mental or developmental disability services, substance abuse programs, juvenile corrections programs or occupational skills programs.
  • Work within Microsoft Word and Excel or other database software programs.
  • Communicate effectively with the public, service providers, and clients in person, over the telephone and in writing respecting cultural and ethnic differences.
  • Gather documents from multiple sources and to organize such documents and notes.

Patient Access Representative

Conifer Health Solutions
11.2017 - 10.2020
  • Completes full patient registration at date of service, adheres to financial & cash control policies & procedures.
  • Educate patients about patient financial liabilities.
  • Verify insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations.
  • Confidently managed the overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores, along with facility maintenance.
  • Scheduled patient admissions and discharges.
  • Processed monthly reports for department performance.
  • Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement.
  • Worked within the Emergency admitting department, solo on graveyard, calling all codes (patient, alarms, and facility alerts), watching security cameras, and assisting patients via ambulance and walk in.

Airport Service Agent

Boutique Air/Seaport Airlines
08.2015 - 09.2020
  • Increased customer service ratings through personable service.
  • Provided services efficiently and with high level of accuracy.
  • Resolved service-related problems in a timely manner.
  • Escorted guests to assigned rooms and transported luggage.
  • Answered customer telephone calls promptly and appropriately.
  • Reviewed account information and charges with guests during check-out.
  • Responded to customer requests via telephone and email.
  • Assist on a quick turnaround time for constant flights. 10-15 mins between unloading one flight to loading another.

Branch Manager

Hertz Rental Corporation
04.2014 - 05.2016
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Supervised the work of drivers/Walla Walla customer service agents and Hermiston customer service agents.
  • Received Employee of the Quarter Service award in May 2014, August 2014, January 2015, May 2015.
  • Maintain a level of 90% or higher for utilization of inventory (cars).
  • Managed between 80-120 cars between the locations.
  • Led team of twelve staff members.
  • Created marketing materials.
  • Maintained friendly and professional customer interactions.

Shipping and Receiving Supervisor

Barhyte Specialty Foods
04.2011 - 04.2014
  • Scheduling Trucking Companies (pick up and delivering).
  • Set and manage schedules to give proper coverage to required areas and meet customer service demands.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Oversaw loading and unloading of packages in the warehouse.
  • Entered details such as payments, account information and call logs into MASS 90 system.
  • Verified data integrity and accuracy.
  • Copied, logged and scanned supporting documentation and placed all information in client files.
  • Ran a single operational production line as well as a team production line.

Call Center Customer Service Representative

Sykes Enterprises
05.2011 - 11.2011
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Coordinated with coworkers and managers to resolve difficult and high-level customer issues.
  • Questions customers and collected information to understand needs and offer solutions quickly.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

Personal Assistant

Martin Archery
11.2010 - 03.2011
  • Balanced company checkbook.
  • Ran the program Quickbooks and Peachtree Filed quarterly/yearly taxes.
  • Collected payments for online advertisement.
  • Created online banners using programs such as; Adobe InDesign, Adobe PhotoShop, Adobe Illustrator, and multiple other Adobe web designing programs.
  • Maintained website: timem.com.
  • Entrusted to handle confidential and sensitive situations in a professional matter.
  • Managed and reviewed filing and office systems.
  • Developed professional relationships with reliable vendors, including dry cleaning, tailors and designers.
  • Handled incoming and outgoing correspondence, including mail, email and faxes.

Education

Bachelor of Science - Business Degree and Emergency Medical Service Administration

Eastern Oregon University
La Grande, OR
05-2025

Skills

  • Management
  • Adobe
  • Adobe Illustrator
  • Adobe PhotoShop
  • Adobe InDesign
  • Medical Billing
  • Microsoft Office
  • Quickbooks
  • Customer Service
  • Website and designing
  • Food presentation
  • Financial planning
  • Cost control
  • Vendor relations
  • Budgeting proficiency
  • Records maintenance
  • Business planning

Timeline

Restaurant Owner

The Vault Restaurant
10.2024 - Current

Judicial Services Specialist 3

State of Oregon Judicial System
06.2022 - 11.2024

Office Specialist 2

State of Oregon Child Welfare
10.2020 - 06.2022

Patient Access Representative

Conifer Health Solutions
11.2017 - 10.2020

Airport Service Agent

Boutique Air/Seaport Airlines
08.2015 - 09.2020

Branch Manager

Hertz Rental Corporation
04.2014 - 05.2016

Call Center Customer Service Representative

Sykes Enterprises
05.2011 - 11.2011

Shipping and Receiving Supervisor

Barhyte Specialty Foods
04.2011 - 04.2014

Personal Assistant

Martin Archery
11.2010 - 03.2011

Bachelor of Science - Business Degree and Emergency Medical Service Administration

Eastern Oregon University

Similar Profiles

CREATE PROFILE