Jessica Arrington
Schenectady,NY
Summary
Experienced with customer service, inventory management, and sales support. Utilizes effective communication skills to enhance team collaboration and customer interactions. Knowledge of retail operations and product merchandising to drive store success.
As retail professional, equipped with valuable experience in customer service and store operations. Committed to teamwork and achieving results, consistently reliable and adaptable to changing needs. Proficient in inventory management and point-of-sale systems, with strong focus on communication and problem-solving.
Professional retail team member with strong experience in customer service, inventory management, and sales support. Known for effective teamwork, reliability, and adaptability in fast-paced environments. Skilled in point-of-sale systems, merchandising, and maintaining clean, organized store. Focused on delivering excellent results and enhancing customer satisfaction.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
16
16
years of professional experience
Work History
Store Team Member
Cumberland Farms
07.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory accuracy through regular stock checks and organization.
- Operated cash register efficiently, processing transactions and handling customer payments.
- Collaborated with team members to achieve sales targets and improve store performance.
- Implemented merchandising strategies to optimize product placement and visibility.
- Trained new team members on operational procedures and customer service standards.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Monitored store cleanliness and safety compliance, contributing to a positive shopping environment.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Ensured store presentation met company standards by arranging displays attractively and keeping shelves wellstocked.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.
- Ensured compliance with all company policies related to safety, security, health regulations, resulting in fewer incidentsinjuries.
- Helped achieve sales targets by identifying upselling opportunities and promoting loyalty programs to customers.
- Assisted in successful promotional events, engaging customers and driving sales growth.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Boosted sales with effective product recommendations based on customer needs and preferences.
- Enhanced store efficiency through diligent inventory management and accurate stock replenishment.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
- Strengthened team collaboration, participating in daily meetings to discuss goals and strategies for improvement.
- Assisted customers in finding products to meet their needs, enhancing shopping experience.
- Implemented loss prevention strategies to reduce shrinkage and protect assets.
- Organized backroom supplies, improving efficiency in restocking efforts.
- Improved store safety by adhering to protocols and conducting regular checks.
- Trained new team members, ensuring they were well-prepared for their roles.
- Handled cash transactions with accuracy, maintaining financial integrity at checkout.
- Conducted price changes and markdowns, ensuring accuracy and compliance with corporate guidelines.
- Addressed and resolved customer issues, ensuring positive resolution for all parties involved.
- Maintained up-to-date knowledge of products and trends, advising customers effectively.
- Improved product visibility, arranging items in eye-catching displays.
- Streamlined restocking process to minimize disruptions on sales floor.
- Contributed to achieving sales targets by promoting current deals and loyalty programs.
- Managed inventory, ensuring products were well-stocked and current.
- Facilitated seamless checkout process, reducing wait times for customers.
- Enhanced customer satisfaction by quickly resolving complaints and inquiries.
- Supported promotional events to increase store traffic and sales.
- Increased store efficiency by organizing merchandise and maintaining clean, accessible displays.
- Enhanced team performance, providing feedback and coaching to peers.
- Fostered positive shopping environment, greeting customers warmly upon entry.
- Boosted team morale and productivity through effective communication and collaboration.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Wrapped, boxed and weighed bakery department products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Front End Supervisor
Resturant Depot
08.2023 - 02.2024
- Supervised daily front-end operations, ensuring high levels of customer satisfaction.
- Trained and mentored staff on best practices in customer service and sales techniques.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Collaborated with departments to streamline workflows and enhance operational efficiency.
- Resolved customer complaints effectively, fostering a positive shopping environment.
- Analyzed sales data to identify trends and inform merchandising strategies.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Trained new hires in customer service excellence, contributing to noticeable improvement in customer satisfaction ratings.
- Improved customer checkout experience with introduction of faster, user-friendly payment systems.
- Addressed and resolved customer complaints, restoring customer confidence and loyalty.
Deli Clerk
Price Chopper
02.2023 - 08.2023
- Provided exceptional customer service, resolving inquiries and ensuring satisfaction.
- Operated slicing machines, maintaining safety and hygiene standards consistently.
- Prepared deli meats and cheeses, ensuring freshness and quality for customers.
- Assisted in inventory management, tracking stock levels to minimize waste.
- Trained new staff on food safety protocols and customer service techniques.
- Implemented process improvements that enhanced efficiency in deli operations.
- Developed promotional displays that increased customer engagement and sales volume.
General Maintenance Crew Member
Center for Employment Opportunities, Inc.
12.2022 - 02.2023
- Responsible for providing general maintenance and custodial services to indoor and outdoor facilities within the Albany area.
- Assignments include: sweeping, mopping, sanitation duties, and moving office furniture.
- Provide landscaping duties such as mowing lawns, leaf raking, and trimming hedges and surrounding greens.
- Participate in safety training and contribute to 100% team safety record.
- Notify the supervisor of areas in need of major repairs or renovations
Psa
Albany Medical Center Hospital
11.2016 - 04.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Cashier
Burger King
06.2016 - 04.2018
- Assisted customer upon checkout, maintained cash drawer accuracy
- Worked the drive-through window, took orders and assisted customers
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware
Cashier
Walmart
01.2017 - 03.2018
- Completed sales transactions while providing friendly customer service
- Had extensive knowledge of product location, inventory and ability to do price checks
- Unloaded pallets and stocked shelves
Package Handler
UPS Warehouse
02.2010 - 10.2016
- Organized packages and loaded trucks for delivery
- Assisted with the coordination of shipping packages
- Ensured a safe and clean work environment by following all safety protocols
Education
High School Diploma -
Bellport High School
Skills
- Food Handling Certificate
- In training from 2018 - 2020 learning how to properly prepare and serve food
- Cash handling
- Inventory management
- Sales techniques
- Staff training
- Customer service
- Merchandising strategies
- Complaint resolution
- Operational efficiency
- Team collaboration
- Compliance auditing
- Product knowledge
- Point of sale systems
- Safety protocols
- Performance monitoring
- Promotional events support
- Time management
- Process improvement
- Communication skills
- Loss prevention strategies
- Checkout optimization
- Cleanliness and hygiene
- Workplace safety
- Store maintenance
- Reliability and punctuality
- Stock replenishment
- Customer engagement
- Merchandise display
- Product demonstration
- Data entry proficiency
- POS system operation
- Returns and exchanges
- Supply chain
- Reliable and responsible
- Friendly and helpful
- Strong communication and interpersonal skills
- Attention to detail
- Team cooperation
- Adaptable and flexible
- Team building
- Honest and dependable
- Team leadership
- Customer assistance
- Creative thinking
- Relationship building
- Store opening and closing
- Inventory and stocking
- Organization
- Safety and cleanliness standards
- Positive customer engagement
- Basic mathematics
- Decision-making
- Cash register operation
- Engaging with diverse customers
- Excellent written and verbal communication
- Flexible hours
- Staff support
- Register opening and closing
- Ability to lift 40 pounds
- Product merchandising
Timeline
Store Team Member
Cumberland Farms
07.2025 - Current
Front End Supervisor
Resturant Depot
08.2023 - 02.2024
Deli Clerk
Price Chopper
02.2023 - 08.2023
General Maintenance Crew Member
Center for Employment Opportunities, Inc.
12.2022 - 02.2023
Cashier
Walmart
01.2017 - 03.2018
Psa
Albany Medical Center Hospital
11.2016 - 04.2018
Cashier
Burger King
06.2016 - 04.2018
Package Handler
UPS Warehouse
02.2010 - 10.2016
High School Diploma -
Bellport High School