Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jessica Ashmore

Columbia,TN

Summary

Compassionate Clinical Medical Assistant with experience at Vanderbilt, skilled in blood pressure monitoring and patient management. Proven ability to enhance patient satisfaction through effective communication and support. A reliable team player, adept at training new staff and streamlining processes to improve clinic efficiency and patient care.

Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

13
13
years of professional experience

Work History

Clinical Medical Assistant

Vanderbilt
06.2024 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Supported clinic''s vaccination program by administering immunizations, tracking patient records, and providing information on vaccine schedules.
  • Streamlined administrative processes by scheduling appointments, managing patient intake, and organizing medical documentation.
  • Demonstrated expertise in performing EKGs, phlebotomy procedures, injections administration ensuring accuracy in each procedure performed.

Patient Service Specialist

Vanderbilt
06.2022 - 06.2024
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
  • Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
  • Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Facilitated communication between patients and various departments and staff.
  • Provided excellent customer service to patients and medical staff.
  • Answered incoming calls, scheduled appointments and filed medical records.

Warehouse Worker

Caterpillar
06.2018 - 05.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
  • Displayed customer service

Retail Team Member

OSF Saint Francis Medical Center
04.2018 - 06.2018
  • Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
  • Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
  • Upheld high standards of cleanliness throughout the entire store, contributing to an inviting atmosphere for both shoppers and employees.
  • Promoted a positive shopping environment by engaging with customers genuinely and creating memorable experiences.
  • Improved store efficiency by maintaining clean and organized displays, ensuring quick location of products for customers.
  • Supported management in inventory control tasks, accurately tallying stock levels and reporting discrepancies for timely resolution.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Displayed customer service

Housekeeper

OSF Saint Francis Medical Center
06.2012 - 04.2018
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Verified cleanliness and organization of storage areas and carts.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Displayed customer service

Supply Chain Specialist

Kindred
06.2016 - 03.2017
  • Inventoried nurses supply rooms, patient rooms, and restock shelves.
  • Performed Cycle counts
  • Clean/Disinfect IV pumps
  • Displayed excellent customer service to staff and patients while performing these duties.

Education

Medical Assistant

Nashville State Community College
Madison, TN
06-2024

High School Diploma -

Peoria Alternative
Peoria, IL
05-2006

Skills

  • Blood pressure monitoring
  • Vital signs monitoring
  • HIPAA compliance
  • Specimens collection and processing
  • Patient management
  • Clinical documentation
  • Patient-focused care
  • Adaptable
  • Immunization administration
  • Reliable team player
  • Pediatric care
  • Venipuncture

Accomplishments

    Received a Daisy Award: Patient's exact words, "Jessica was very nice and made me feel calm. She asked me how I was doing and how my family was. She was lovely"

Timeline

Clinical Medical Assistant

Vanderbilt
06.2024 - Current

Patient Service Specialist

Vanderbilt
06.2022 - 06.2024

Warehouse Worker

Caterpillar
06.2018 - 05.2022

Retail Team Member

OSF Saint Francis Medical Center
04.2018 - 06.2018

Supply Chain Specialist

Kindred
06.2016 - 03.2017

Housekeeper

OSF Saint Francis Medical Center
06.2012 - 04.2018

Medical Assistant

Nashville State Community College

High School Diploma -

Peoria Alternative

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Jessica Ashmore