Jessica Atchison
Shepherd ,MI
Summary
Developed strong collaborative and multitasking skills in fast-paced environment, ensuring efficient handling of various tasks. Transitioning into new field with focus on leveraging problem-solving capabilities and adaptability. Seeking opportunities to apply and grow versatile skills in dynamic and supportive setting.
Overview
10
10
years of professional experience
Work History
Associate
Harbor Freight
12.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
Front Desk Agent
Super 8
06.2024 - 12.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Automotive Service Writer
Dagwoods Automotive
06.2024 - 09.2024
- Enhanced service department efficiency by maintaining clear communication with technicians and customers.
- Increased accuracy of repair orders by thoroughly reviewing vehicle history and ensuring complete documentation.
- Provided excellent customer service, consistently receiving positive feedback from clients on surveys and online reviews.
Assistance Manager
Papa Johns International Inc.
11.2023 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Financial Cashier
Soaring Eagle Casino and Resort
08.2021 - 07.2023
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Quickly and accurately counted drawers at start and end of each shift.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
TLE Service Writer
Walmart
04.2015 - 08.2021
- Increased repeat business through exceptional customer service and follow-up communications.
- Enhanced customer satisfaction by providing timely and accurate service estimates.
- Organized inventory management systems for efficient tracking and reordering of necessary supplies or parts.
- Coordinated schedules and resource allocation for optimal service department productivity.
Education
High School Diploma -
South Lyon High School
South Lyon, MI05-2013
No Degree - Biotechnology And Environmental Sciences
Oakland Schools Technical Campus SouthWest
Wixom, MI05-2013
Skills
- Customer service
- Time management
- Attention to detail
- Leadership qualities
- Customer interaction
- Cash handling
- Customer engagement
- Decision-making
- Complex Problem-solving
- Flexible schedule
- New hire training
- Calendar management
Timeline
Associate
Harbor Freight
12.2024 - Current
Front Desk Agent
Super 8
06.2024 - 12.2024
Automotive Service Writer
Dagwoods Automotive
06.2024 - 09.2024
Assistance Manager
Papa Johns International Inc.
11.2023 - 05.2024
Financial Cashier
Soaring Eagle Casino and Resort
08.2021 - 07.2023
TLE Service Writer
Walmart
04.2015 - 08.2021
High School Diploma -
South Lyon High School
No Degree - Biotechnology And Environmental Sciences
Oakland Schools Technical Campus SouthWest
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