Jessica Atchley
Summary
Dynamic healthcare professional with proven expertise in care management and patient advocacy, honed across roles from Certified Nursing Assistant at Redmond Regional Medical Center to Wound Care Director at NurseCare of Buckhead. Spearheaded initiatives that significantly enhanced patient satisfaction and safety, leveraging team leadership and healthcare coordination skills. Achieved notable improvements in patient outcomes through innovative care plans and quality assurance practices.
Experienced with patient care management, team leadership, and operational efficiency. Utilizes compassionate approach to enhance patient outcomes. Knowledge of regulatory compliance and best practices in healthcare management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Wound Care Director
NurseCare of Buckhead
11.2024 - Current
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Ensured that all safety protocols were followed consistently by all personnel involved in providing direct patient care or support services.
- Developed strong relationships with patients and families, ensuring their trust in the care provided.
- Enhanced patient satisfaction by implementing personalized care plans tailored to individual needs.
- Addressed any concerns or complaints from patients or family members promptly and professionally.
- Enhanced patient engagement with well-structured communication plans.
- Addressed patient concerns promptly to maintain high satisfaction levels.
- Enhanced patient satisfaction by implementing personalized care plans.
- Developed strategies for improving patient outcomes, focusing on holistic approaches.
Wound Care Director
Harborview Rome
06.2024 - 11.2024
- Enhanced patient satisfaction by implementing personalized care plans.
- Developed strategies for improving patient outcomes, focusing on holistic approaches.
- Coordinated with multidisciplinary teams to ensure comprehensive care delivery.
- Improved care standards by regularly evaluating and refining care protocols.
- Supported staff development through targeted training programs.
- Integrated technology solutions into daily workflows for increased efficiency in communication, documentation, and scheduling activities.
- Maintained accurate records of all care services provided, ensuring proper documentation for billing purposes and regulatory compliance.
- Promoted a culture of continuous learning among staff through ongoing education opportunities and workshops.
Certified Nursing Assistant
Always Caring Home Care
10.2023 - 05.2024
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
Asphalt Plant Manager
C.W. Matthews Contracting Co.Inc
08.2020 - 08.2022
- Reduced downtime for maintenance by establishing a proactive preventative maintenance schedule.
- Developed comprehensive training programs for new hires, promoting professional growth and reducing employee turnover.
- Enhanced safety protocols, leading to a decrease in workplace accidents and injuries.
- Managed maintenance and repair of asphalt plant equipment and trained team members to operate industry-specific hand and power tools.
- Led continuous improvement initiatives that resulted in increased overall plant efficiency levels over time.
- Analyzed plant performance data to identify areas for improvement and implement necessary changes.
- Cultivated strong relationships with clients through effective communication and prompt resolution of issues or concerns.
Certified Nursing Assistant
Gordon Health and Rehab
11.2019 - 08.2021
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Certified Nursing Assistant
Redmond Regional Medical Center
08.2015 - 11.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Bachelor of Science - Nursing
South College
Knoxville, TN06-2024
High School Diploma -
Coosa High School
Rome, GA05-2015
Skills
- Care management
- Patient advocacy
- Healthcare coordination
- Team leadership
- Quality assurance
- Patient safety
Certification
- Certified Nursing Assistant Georgia Northwestern Technical College.
- Basic Life Support Certification (BLS)
- Registered Nurse South College.
Languages
English
Full Professional
Timeline
Wound Care Director
NurseCare of Buckhead
11.2024 - Current
Wound Care Director
Harborview Rome
06.2024 - 11.2024
Certified Nursing Assistant
Always Caring Home Care
10.2023 - 05.2024
Asphalt Plant Manager
C.W. Matthews Contracting Co.Inc
08.2020 - 08.2022
Certified Nursing Assistant
Gordon Health and Rehab
11.2019 - 08.2021
Certified Nursing Assistant
Redmond Regional Medical Center
08.2015 - 11.2019
- Certified Nursing Assistant Georgia Northwestern Technical College.
- Basic Life Support Certification (BLS)
- Registered Nurse South College.
Bachelor of Science - Nursing
South College
High School Diploma -
Coosa High School
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