Jessica Atencio
6539 West Annie Lee Way,UT
Summary
Successful business professional accomplished in administering, overseeing consumer loans while validating and improving business processes. Skilled in multiple postilions with a strong history of tracking tasks and projects. Hardworking with customer service, multitasking and time management.
Overview
15
15
years of professional experience
Work History
Fleet Rental Specialist
Barco Rent a Truck
West Valley City, UT
08.2024 - 09.2025
- Use approved sales and service techniques to pre-qualify potential customers.
- Clearly communicate Barco's service offerings, rental options, and agreements.
- Review and explain rental details, costs, and customer responsibilities.
- Complete customer onboarding packets for management approval.
- Collect all necessary information to prepare accurate rental agreements.
- Answer phone calls and emails in a professional, friendly manner.
- Assist customers with inquiries, rental needs, or service issues.
- Maintain thorough and accurate documentation of customer accounts.
- Support team members and perform additional duties as assigned.Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained accurate records of customer interactions using CRM software.
- Conducted follow-up calls to ensure service quality and address concerns.
- Performed data entry tasks accurately and efficiently.
- Built relationships with customers through friendly conversation while providing excellent service.
Consumer Loan Manager
Liberty Bank Inc
Salt Lake City , Utah
05.2020 - 04.2024
- Underwrite new loans
- Reviewed customer financial information, such as income, assets, and liabilities, to assess creditworthiness
- Analyzed customer debt-to-income ratio to ensure compliance with lending regulations
- Conducted credit analysis of consumer loan applications to determine eligibility and risk level
- Trained and overseen processor's
- Assisted senior management in developing, implementing, and maintaining an effective quality assurance program
- Identified opportunities for continual improvement for the Loan Department
Loan Processor
Liberty Bank Inc
Salt Lake City, Utah
01.2021 - 09.2021
- Analyzed loan applications and supporting documents to determine eligibility for approval
- Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
- Prepared loan documents including promissory notes
- Submit completed loan files to Senior Management and/or Loan Committee
- Co Chair of Loan Committee
- Compiled closing packages containing all necessary documents required for funding.
- Assisted borrowers with any questions regarding their loans after closing
Administrative Assistant
Liberty Bank Inc
Salt Lake City , Utah
07.2016 - 01.2021
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate bank personnel.
- Assist the bank employees with day to day tasks
- Answered incoming customer calls regarding account inquiries, payments, and product information
- Assist customers with bank transactions
- responsible for posting customer loan payments, deposits and withdrawals
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials
- Researched customer accounts for any discrepancies or outstanding payments
- Initiated contact with customers through telephone calls and emails regarding past due balances
- Prepare closing documents for the loan department
GED Instructor
Stevens Henager College
Murray , Utah
03.2011 - 04.2016
- Developed lesson plans and instructional materials to meet the needs of GED students
- Facilitated learning by using a variety of teaching methods such as lectures, group discussions, and hands-on activities
- Monitored student progress throughout the month by administering standardized tests
- Graded homework assignments
- Scheduled and monitored GED Pre Test
- Administrative duties on down time
Education
Bachelor of Science - Business Management With Human Resources
Stevens Henager College
Murray, UT06-2016
Associate Degree in Business Management With Acct
Stevens Henager College
Murray, UT06-2013
Skills
- Service Oriented
- Critical Thinking
- Business Relationship Management
- Employee Training Oversight
- Decision Making
- Work Planning
- Team Building Leadership
- Time Management
- Goal setting
- 70 WPM
- Collections Assistance
- Loan Servicing
- Banking operations
- Payment Processing
- Excellent Communication
- Organized
- Laser Pro
- Calyx Point
- Microsoft Office
- Intuit QuickBooks
Timeline
Fleet Rental Specialist
Barco Rent a Truck
08.2024 - 09.2025
Loan Processor
Liberty Bank Inc
01.2021 - 09.2021
Consumer Loan Manager
Liberty Bank Inc
05.2020 - 04.2024
Administrative Assistant
Liberty Bank Inc
07.2016 - 01.2021
GED Instructor
Stevens Henager College
03.2011 - 04.2016
Bachelor of Science - Business Management With Human Resources
Stevens Henager College
Associate Degree in Business Management With Acct
Stevens Henager College
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