Jessica Avalos

Work History

Walmart

11.2020 - 12.2021

Greeted customers and responded to requests for information.
Processed credit card, EBT, and gift certificate payments with electronic computer system.
Helped customers complete purchases, locate items and join reward programs.
Maintained organized and orderly front end and removed carts, baskets and debris.
Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
Operated register system to process new purchases, item returns and merchandise exchanges.
Worked closely with shift manager to solve problems and handle customer concerns.
Checked identification for proof-of-age for alcohol and tobacco sales.
Monitored self-checkout systems and provided assistance or intervention where required.

Buffalo Wild Wings

01.2018 - 01.2019

Trained new bartenders/servers
Kept bar presentable and well-stocked to meet customer needs.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Set up bar for operation, obtained cash bank and stocked service bar.
Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Managed cash and bar revenue during special promotions or sporting events.
Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Consulted with managers to organize special events and promotions.

Place Nursing and Rehabilitation

09.2011 - 10.2012

Greeted residents and family members and directed them to appropriate destination
Took payments for resident trust fund and monthly rent
Wrote deposit slips and made deposits of monies received at bank
Assisted Business Office Manager with various duties
Collections
Distributed and collected applications for employment
Verified employee references
Scheduled interviews
Organized time sheets for employees
Assisted Human Resources Manager and Medical Records with various duties
Assisted Social Worker with Care Plan letters
Distributed admission packets and gave tours of facility.
Managed multiple tasks and met time-sensitive deadlines.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Sorted, received and distributed mail correspondence between departments and personnel.

Donald L. Boudreaux Law Firm

09.2010 - 10.2011

Transcribed case notes and typed affidavits using Microsoft Word
Handled office scheduling and made notes for deadlines, motions and other important dates.
Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
Prepared drafts of forms, letters and agreements for legal staff use.
Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
Managed accounts and client records of clients, observing confidentiality and extreme discretion.
Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.

Woodson E. Dryden Law Firm

01.2010 - 11.2010

Transcribed case notes and affidavits using Microsoft Word
Handled office scheduling and made notes for deadlines, motions and other important dates.
Managed accounts and client records of clients, observing confidentiality and extreme discretion.
Completed document revisions, court document filings, travel arrangements and client billing.
Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
Helped with intake of new clients and materials by setting up files and documenting important information.
Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.

Buffalo Wild Wings

01.2009 - 01.2010

Responsible for answering central 8 line phone system
Answered customer questions about hours, seating and menu information.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items and join reward programs.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.