Jessica Avila
Papillion,NE
Summary
Dynamic social services professional with experience at DHHS of Nebraska Medicaid, adept at client eligibility assessment and outreach to underserved populations. Bilingual communicator skilled in problem-solving and client relationship management, enhancing access to benefits and improving customer satisfaction. Proven ability to educate clients and resolve inquiries effectively.
Overview
12
12
years of professional experience
Work History
Social Services Worker
DHHS Of Nebraska Medicaid
Omaha, Nebraska
02.2019 - Current
- Assessed client eligibility for Medicaid benefits using state guidelines.
- Processed applications and maintained accurate records in the eligibility database.
- Educated clients on Medicaid programs and enrollment documentation, enhancing understanding and access to benefits.
- Conducted outreach to underserved populations, raising awareness of available services and resources.
- Assisted Spanish-speaking clients daily with their specific needs.
- Managed customer inquiries via phone and email, ensuring timely responses and effective resolution of client concerns.
Personal Banker
Pinnacle Bank
Lincoln, US
01.2018 - 11.2018
- Assisted customers with personal and business accounts, addressing their financial needs and ensuring satisfaction.
- Assisted customers in opening CDs, IRAs, health savings accounts, and safe deposit boxes at the bank.
- Provided assistance to customers regarding debit card issues and fraud inquiries related to their accounts.
- Interpreted loan applications, providing guidance to customers throughout the process.
- Responded to incoming calls, providing assistance to customers with their financial inquiries.
- Guided customers through online banking troubleshooting and navigation, enhancing their user experience.
Teller/Translator
Pinnacle Bank
Madison, US
06.2015 - 12.2017
- Supported loan officers by translating loan applications for customers to enhance communication and understanding.
- Assisted customers with deposits and withdrawals to ensure accurate account management.
- Guided customers in opening and closing personal accounts to facilitate their banking needs.
- Sorted and distributed incoming mail daily.
- Balanced cash drawers on a daily basis.
Stockroom Associate
Vera Bradley
Gretna, US
02.2015 - 05.2015
- Stocked new merchandise in front room, enhancing product availability for customers.
- Assisted customers in locating merchandise, contributing to improved shopping experience and customer satisfaction.
- Maintained cleanliness in stockroom, ensuring a safe and organized environment for efficient operations.
- I did inventory at the end of the day to make sure everything was correct.
Teacher's Assistant
Westbrook Elementary School
Omaha, US
08.2014 - 01.2015
- Facilitated student learning by providing homework and project support across classrooms.
- Supported lesson delivery by preparing materials and assisting with classroom management.
- Supervised students during lunch and recess to ensure a safe and engaging environment.
Education
High School Diploma -
Madison High School
Norfolk, NE05-2014
Skills
- Medicaid regulations
- Bilingual communication skills
- Customer service
- Bilingual communication
- Call center experience
- Problem solving
- Attention to detail
- Empathy
- Microsoft office
- Medicaid compliance
- Empathy display
Personal Information
Authorized To Work: US
Languages
Spanish
Native/ Bilingual
Timeline
Social Services Worker
DHHS Of Nebraska Medicaid
02.2019 - Current
Personal Banker
Pinnacle Bank
01.2018 - 11.2018
Teller/Translator
Pinnacle Bank
06.2015 - 12.2017
Stockroom Associate
Vera Bradley
02.2015 - 05.2015
Teacher's Assistant
Westbrook Elementary School
08.2014 - 01.2015
High School Diploma -
Madison High School