Jessica Aviles
Buffalo,NY
Summary
Flexible bilingual customer service representative with 20 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.
Healthcare Coordinator with over 23 years of experience caring for patients through regular checkups, medication, exams and lifestyle interviews. Documented changes in patient's health throughout care and noted any concerning changes in condition. Recommended and referred patients to other specialized healthcare providers depending on condition.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Health Care Coordinator
CinqCare
12.2020 - Current
- Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis.
- Managed complex caseloads, prioritizing time-sensitive tasks and maintaining a high standard of care for all patients.
- Communicated with insurance companies and negotiated to secure payment for medical treatment.
- Enhanced interdisciplinary communication by organizing regular meetings and sharing vital information among team members.
CDPAP/Interpeter
Freedomcare
07.2017 - Current
- Supplied thorough, accurate and ethical interpreter services for individuals with limited English speaking skills.
- Interpreted conference calls and other workplace communications in real-time.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Assisted patients with daily tasks, such as dressing, hygiene upkeep and movement throughout facility.
Healthcare Assistant/Spanish Interpreter
WNY Independent Living
10.2015 - Current
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Interpreted verbal and written information during examinations, tests and treatments.
Childcare Teacher
Peace of Mind Childcare Center
10.2012 - 05.2015
- Established indoor and outdoor safe play environments for toddler-age children.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Taught children foundational skills such as colors, shapes and letters.
- Maintained daily records of individual activities, behaviors, meals and naps.
Medical Assistant/Medical Coding and Billing Specialist
Luis A Colon, MD
05.2003 - 12.2011
- Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
- Used Microsoft and Quickbooks to record weekly statements, including expenditures and balances.
- Recorded, stored and reported medical coding information to create statistics of healthcare encounters.
Costumer Services Rep/Repossession and Collections
Quality Collection Inc
08.1998 - 06.2003
- Identified impact of proposed solutions for delinquent clients, discussed options and determined candidates for foreclosure.
- Received payment and posted to appropriate customer accounts.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Maintained records by creating monthly reports, closing terminated records and performing chart audits.
Education
Associate of Science - Biology Education
University of Puerto Rico
San Juan, PR6 1997
Certification - Medical Billing And Coding/ Secretary
Guaynabo Technical College
4 2001
Certifications - Early Childhood Education
ECMC Sunny
8 2012
No Degree - Mental Health Counseling Assistant
Health Department
Buffalo NY07-2023
Certifications - Drug And Alcohol Abuse Counseling
Stratford Career Institute
Vermont, IL05-2023
Skills
- Healthcare claim coding
- Data entry
- Medical record security
- Medical terminology
- Knowledgeable in Microsoft and Quickbooks
- Insurance billing
- Patient data identification
- Audio translations
- Preschool education
- Lesson planning
- Customer service expertise
- Preparing meals
- Helping with medication
- Quick problem solver
- Respiratory equipment training
- First Aid/CPR
- Patient care coordination
- Quality improvement
- Cultural history
- Healthcare management
- Teamwork and collaboration
- Electronic health records management
- Excellent communication
- Certified in CPR/AED
- Patient education and counseling
- Conflict resolution
- Time management abilities
- Continuous improvement
- Records management
- Administrative staff supervision
- Dance instructor
- Medent/HealthElink/Epaces/Vinlink/MAS/Sharepoint Programs Expertise
Accomplishments
- Achieved Employee of the month multiple times by completing assessments with accuracy and efficiency.
- Multi awarded for positioning #1 in employees productivity
- Monetary Bonuses for reaching care plan goals
- Championship title for over 10 years in cultural dance competitions
Education and Training
other,other,other
Certification
- Certified Narcan Training
- Language Line solutions
- Spanish-English Interpreter
- Mental Health Counselor Assistant
Languages
English
Full Professional
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Medent
Healthelink
Epaces
SharePoint
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceWork from home optionTimeline
Health Care Coordinator
CinqCare
12.2020 - Current
CDPAP/Interpeter
Freedomcare
07.2017 - Current
Healthcare Assistant/Spanish Interpreter
WNY Independent Living
10.2015 - Current
Childcare Teacher
Peace of Mind Childcare Center
10.2012 - 05.2015
Medical Assistant/Medical Coding and Billing Specialist
Luis A Colon, MD
05.2003 - 12.2011
Costumer Services Rep/Repossession and Collections
Quality Collection Inc
08.1998 - 06.2003
Certification - Medical Billing And Coding/ Secretary
Guaynabo Technical College
Associate of Science - Biology Education
University of Puerto Rico
Certifications - Early Childhood Education
ECMC Sunny
No Degree - Mental Health Counseling Assistant
Health Department
Certifications - Drug And Alcohol Abuse Counseling
Stratford Career Institute
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