Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Ayala

Holly Springs,NC

Summary

Motivated professional with a strong interest in diverse fields including Start up Management and Administration. Proficient in English and Spanish, I thrive in dynamic work environments, dedicated to fulfilling customer care and management needs. Additionally, I possess advanced computer skills, leveraging proficiency in Microsoft Office Suite, different database management, and CRM software to streamline workflows and ensure efficient case closure processes. My adept problem-solving abilities enable me to swiftly analyze complex situations, ensuring optimal outcomes for clients.

Overview

9
9
years of professional experience

Work History

Engagement Manager, Gen AI

AI Remote
Holly Springs, NC
05.2023 - Current
  • Work closely with diverse teams to uncover opportunities for AI implementation.
  • Engage in research and development phases to refine AI strategies.
  • Execute routine tasks like assessing AI strategies and analyzing the automation market.
  • Keep up with the latest AI advancements pertinent to the business sector.
  • Review, process, and verify payroll documents to ensure accuracy of employee pay.
  • Analyze pay data and make adjustments in accordance with company policies.
  • Provide guidance and support to new employees throughout their onboarding period.

Case Management Administrator

State of North Carolina, Public Safety
Holly Springs , NC
03.2019 - 05.2023
  • Managed complex, high-volume assignments with over 1,000 applicants at Express Employment Professionals in Raleigh, NC.
  • Provided timely status updates, requested necessary documentation, and performed comprehensive case management duties.
  • Leveraged Salesforce platform to advance files, meticulously record information, and maintain detailed call logs.
  • Offered accounting and financial support to facilitate payment processing operations.
  • Thrived in a fast-paced environment with diverse deadlines, demonstrating adaptability and efficiency.
  • Developed proficiency in the principles and practices of public and business administration, enhancing organizational effectiveness.

Employee Assistance Program Facilitator

Balance EAP
Holly Springs, NC
01.2015 - 12.2019
  • Provided call services, including comprehensive telephone access to intake and referral services, integrating work, life solutions.
  • Conducted assessments and crisis intervention, critical incident response, and triage services.
  • Collected detailed intake reports for each call, accessible through electronic communication.
  • Maintained confidentiality of sensitive information entered into the system.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Created spreadsheets to track data entries.

Education

Bachelor of Science - Psychology

Florida International University
Miami, FL
08.2026

Skills

  • Administrative Management
  • Risk and Compliance
  • Self-Starter Detail Oriented
  • Process Automation
  • Data Management and Entry
  • Performance Optimization

Timeline

Engagement Manager, Gen AI

AI Remote
05.2023 - Current

Case Management Administrator

State of North Carolina, Public Safety
03.2019 - 05.2023

Employee Assistance Program Facilitator

Balance EAP
01.2015 - 12.2019

Bachelor of Science - Psychology

Florida International University

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Jessica Ayala