Jessica Smith
Tooele
Summary
Diligent Service Manager experienced in culinary operations and team leadership across diverse industries. Achieved high customer satisfaction through effective communication and organizational skills. Focused on contributing to team success in fast-paced environments while adapting to changing demands.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assembly
Jabil
Grantsville
12.2025 - 04.2026
- Assembled and tested battery cells, modules, and packs, ensuring quality and functionality through thorough inspection.
- Collaborated with engineering and manufacturing teams to troubleshoot assembly issues.
- Interpreted product assembly instructions from blueprints and manuals.
Assistant head of culinary
Our house assisted living
Tooele
07.2022 - 11.2022
- Prepared safe and nutritious breakfast, lunch, and dinner for residents and staff.
- Trained culinary staff and ensured adherence to safe protocols under ServSafe certification while accommodating special medical diets.
- Assisted in managing daily operations of assisted living facility.
- Coordinated staff schedules to ensure adequate coverage for residents.
- Developed training materials for new staff members and volunteers.
Assistant General Manager
Burger King
Tooele
07.2021 - 04.2022
- Supported Restaurant General Manager in daily operations, enhancing profitability, developing staff, improving customer service, and maintaining food quality.
- Managed team members and oversaw inventory and cash controls while ensuring compliance with food safety regulations and leading shifts to meet speed of service goals.
- Managed daily operations to ensure smooth restaurant functioning.
- Trained and mentored staff on customer service standards.
- Oversaw inventory management and supply ordering processes.
Patient Service Representative
SUTTER SHARED SERVICES
West Valley City
06.2018 - 03.2019
- Served as the primary point of contact for inbound calls from patients, handled appointment scheduling, verified insurance, and updated electronic health records.
- Facilitated seamless patient experience by managing administrative tasks in compliance with regulations.
- Assisted patients with appointment scheduling and inquiries at Sutter Shared Services.
- Managed patient records and updated information in the electronic health record system.
- Communicated effectively with healthcare providers to ensure seamless patient care.
Head Cake Decorator
Macey's
Tooele
04.2017 - 06.2018
- Designed and executed high-quality custom cakes, managed inventory, and trained staff to enhance team skills.
- Ensured artistic standards and food safety while managing complex orders and production schedules in fast-paced environment to meet customer expectations.
- Designed intricate cake decorations for various events and occasions.
- Managed inventory of baking supplies and ingredients efficiently.
- Trained junior decorators on techniques and industry standards.
Cake Decorator
Walmart
Tooele
11.2016 - 04.2017
- Prepared, decorated, and packaged bakery items, ensuring food safety standards while delivering excellent customer service and managing inventory.
- Decorated cakes with icing, wrote messages, fulfilled custom orders, and stocked bakery display case to enhance visual appeal.
- Designed intricate cake decorations for various occasions and themes.
- Collaborated with team members to ensure timely completion of cake orders.
- Maintained cleanliness and organization of the decorating area and tools.
Housekeeping
Self-employed
Tooele
03.2014 - 12.2016
- I cultivated a customer base to maintain weekly housekeeping duties, including cleaning the home, doing laundry, and cleaning appliances.
- I addressed common leaks and conducted routine maintenance to enhance customer satisfaction with each service.
- Assisted with daily activities such as meal preparation, light housekeeping, and errands.
Shift Manager/Key Holder
Papa John's
Tooele
09.2016 - 11.2016
- Ensured efficient store operations during evening hours, overseeing product quality, customer service, and closing procedures to maintain customer satisfaction.
- Led team members, managed inventory, executed cash handling, and performed end-of-night cleaning and safety procedures to prepare for the next business day.
Lead Server and Trainer
Denny's
Tooele
10.2013 - 04.2014
- I acted as floor leader, supported the team, and ensured high-quality guest service while managing opening and closing procedures.
- I trained and mentored staff, served customers expertly, and managed cash handling during restaurant opening and closing.
- Supervised dining room operations ensuring smooth service flow.
- Trained new staff on customer service standards and menu knowledge.
- Managed guest seating arrangements to optimize capacity and efficiency.
Crew Member
McDonalds
Tooele
03.2011 - 10.2013
- Delivered fast, friendly service while preparing food and ensuring restaurant cleanliness to enhance customer experience.
- Took customer orders, operated kitchen equipment, managed drive-thru, and restocked supplies to support smooth operations.
- Collaborated with team to maintain safety and hygiene standards while effectively multitasking in a high-paced environment.
Shift Manager/Key Holder
Cold Stone creamery
Tooele
09.2010 - 01.2011
- I managed daily operations, led team members, and ensured excellent customer service during the shift.
- Managed cash handling, inventory control, staff training, ice cream production, cake decoration, and safety compliance.
Personal Assistant
Morning star ranch
Sun City
02.2009 - 08.2009
- Assisted a business owner in producing goat's milk soap, lotion, and bath products.
- Managed packaging and shipping of orders, created and sold products, handled online sales, delivered customer service, executed advertisements, updated the online shop, and tracked inventory of ingredients and products.
- Assisted in planning and organizing special events and activities at the ranch.
Personal secretary
ACN industries, private employer
Peoria
02.2008 - 11.2008
- Maintained paperwork and scheduled appointments for my client.
- Managed executive calendar and scheduled appointments for senior management.
- Coordinated travel arrangements and itineraries for business trips.
- Prepared meeting agendas and took detailed minutes during conferences.
Lead Server/Trainer
IHOP
Peoria
12.2007 - 09.2008
- Led floor operations, supporting team and ensuring high-quality guest service while managing opening and closing procedures.
- I trained and mentored staff while managing cash and restaurant opening and closing procedures.
- Trained staff on menu items and service standards for consistent guest experiences.
- Developed training materials to enhance server knowledge and skills.
Server/Hostess
Shanghai Grill
Sun City
06.2006 - 12.2007
- Warmly welcomed guests, managed the seating chart, took reservations, and handled the waiting list.
- Optimized table turnover to balance server workloads and ensure smooth service flow, provided menus, and assisted with opening/closing tasks.
Education
GED -
Glendale community college
Glendale, AZ 09.2007 - 09.2007
Skills
- Production workflow
- Basic math
- Computer operations
- Quality assurance
- Food safety compliance
- Organizational skills
- Data entry
- Staff training and development
- Customer service
- Verbal and written communication
- Recruiting and interviewing
- Custom cake design & consultations
- Color mixing skills
- Wedding cake design
- Airbrushing techniques
- Food allergies awareness
- Cash control
- Medical scheduling
- Product and service sales
- Calm demeanor
- Positive and professional
- Restaurant management
- ServSafe certification
- Responsible and trustworthy
Certification
Driver's License
Timeline
Assembly
Jabil
12.2025 - 04.2026
Assistant head of culinary
Our house assisted living
07.2022 - 11.2022
Assistant General Manager
Burger King
07.2021 - 04.2022
Patient Service Representative
SUTTER SHARED SERVICES
06.2018 - 03.2019
Head Cake Decorator
Macey's
04.2017 - 06.2018
Cake Decorator
Walmart
11.2016 - 04.2017
Shift Manager/Key Holder
Papa John's
09.2016 - 11.2016
Housekeeping
Self-employed
03.2014 - 12.2016
Lead Server and Trainer
Denny's
10.2013 - 04.2014
Crew Member
McDonalds
03.2011 - 10.2013
Shift Manager/Key Holder
Cold Stone creamery
09.2010 - 01.2011
Personal Assistant
Morning star ranch
02.2009 - 08.2009
Personal secretary
ACN industries, private employer
02.2008 - 11.2008
Lead Server/Trainer
IHOP
12.2007 - 09.2008
GED -
Glendale community college
09.2007 - 09.2007
Server/Hostess
Shanghai Grill
06.2006 - 12.2007