Jessica Baca
Port Hueneme,CA
Summary
Dynamic and strategic leader with extensive experience in managing complex operations and a proven track record in building and guiding diverse, high-performing teams to achieve organizational goals. Dedicated to driving social change, enhancing service delivery, and ensuring strategic alignment across all levels of a large public sector organization. Expert in leading multiple complex projects simultaneously and assembling cross-departmental teams to advance and complete various strategic initiatives while rendering high-level and complex technical assistance to all levels of management. Competent in researching and preparing reports and recommendations for presentation to various groups/commissions and building strong rapport with constituents, the community, and partners.
Overview
11
11
years of professional experience
Work History
Community Services Officer | Police Support Services Technician
City of Port Hueneme Police Department
09.2023 - Current
- Perform a diverse range of technical and clerical law enforcement support tasks, ensuring the accuracy and preservation of police records
- Act as a crucial liaison between the police department and the courts, as well as the District Attorney's Office
- Facilitate seamless coordination of activities with police officers and various other departments when required
- Manage the distribution of authorized press releases and maintain a high level of public contact to address inquiries and provide assistance as needed.
- Increased public trust by maintaining an open line of communication with residents concerning updates on local matters.
- Strengthened relationships between law enforcement and the community through open communication and collaboration.
Flight Attendant
Southwest Airlines
04.2022 - 09.2023
- Collaborate effectively within a team and operated autonomously to prioritize passenger and crew safety
- Demonstrate unwavering commitment to upholding legal and regulatory compliance standards.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Resolved passenger conflicts and medical emergencies during flights.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Public Services Officer Supervisor | Public Services Officer Lead | Community Services Officer
Santa Monica Police Department
09.2013 - 04.2022
- Served as a vital intermediary between the Police Department, various City departments, local businesses, and the community, fostering productive collaborations and cultivating relationships to address issues using a multifaceted strategy
- Collaborated closely with sworn Police personnel, City Cultural Services, and multiple other departments, ensuring seamless coordination of activities with external stakeholders
- Exercised independent judgment and consistently made well-informed decisions in alignment with the values, behaviors, policies, and procedures of the Police Department and the City of Santa Monica.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
Education
Master's Degree - Organizational Leadership | Human Resources Management
Colorado State University Global
Denver, COBachelor's Degree - Applied Social Sciences | Victimology
Colorado State University Global
Denver, COSkills
- Client Advocacy
- Multicultural Sensitivity
- Fingerprinting
- Team Building
- Emergency Response
- Community Engagement
- Report Writing
- Community Relations
Core Proficiencies
- Crisis Response
- Public Safety Programs
- Regulatory Compliance
- Risk Assessment
- Community Safety
- Security Planning
- Innovation Strategy Development
- Project Management
- Interdepartmental Coordination
- Performance Management
- Process Improvement
- Stakeholder Engagement
- Facilitation & Training
- Community Outreach
- Liaison & Partnership Building
- Public Presentation & Reporting
- Information Management
- Supervision & Team Leadership
- Policy Development
- High-Level Interactions
Timeline
Community Services Officer | Police Support Services Technician
City of Port Hueneme Police Department
09.2023 - Current
Flight Attendant
Southwest Airlines
04.2022 - 09.2023
Public Services Officer Supervisor | Public Services Officer Lead | Community Services Officer
Santa Monica Police Department
09.2013 - 04.2022
Master's Degree - Organizational Leadership | Human Resources Management
Colorado State University Global
Bachelor's Degree - Applied Social Sciences | Victimology
Colorado State University Global
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