Jessica Backes
Tucson,AZ
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
11
11
years of professional experience
Work History
Case Aide
State Of Arizona
07.2023 - Current
- Collaborated with various stakeholders to promote social services.
- Developed and maintained relationships with community organizations and agencies.
- Monitored progress towards service plan goals.
- Provided support to social service clients in navigating available resources.
- Participated in meetings to discuss program objectives and strategies.
- Coordinated with local government to provide resources to clients.
- Developed and maintained accurate records of programs and services.
- Developed and implemented strategies to enhance quality of social services.
Manager
Backes Company LLC
01.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Registrar
CHS Northwest
07.2020 - 01.2022
- Greeted every guest with personable approach and provided knowledgeable service.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Updated computer system with latest information to keep records current and accurate.
- Monitored enrollment processes to meet regulations and accreditation standards.
- Implemented registration policies, procedures and timelines for smooth administration processes.
- Addressed registration, accounts and billing inquiries to limit enrollment disruptions.
- Upheld HIPAA regulations and standards for protecting patient information.
- Secured confidential patient information from unauthorized access.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Retrieved medical data for physicians and patients.
Program Manager
Catholic Community Services
06.2019 - 05.2020
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Built teams to address project goals and objectives for multiple projects.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Patient Access Representative
Banner University Medical Center Tucson
07.2012 - 06.2019
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Educated patients on importance of preventive health care and insurance coverage.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
Education
No Degree - Certificate of Business Management
University of Arizona
Tucson, AZ10.2019
High School Diploma -
Edge High School
Tucson, AZ06.2008
Skills
- Health and Safety
- Records Management
- Relationship Building
- Adaptability
- Conflict resolution
- Professional boundaries
- Time management
- Computer proficiency
- Team collaboration
- Organizational skills
- Attention to detail
- Multitasking abilities
Timeline
Case Aide
State Of Arizona
07.2023 - Current
Manager
Backes Company LLC
01.2021 - Current
Registrar
CHS Northwest
07.2020 - 01.2022
Program Manager
Catholic Community Services
06.2019 - 05.2020
Patient Access Representative
Banner University Medical Center Tucson
07.2012 - 06.2019
No Degree - Certificate of Business Management
University of Arizona
High School Diploma -
Edge High School