JESSICA BADGEROW
Marengo,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Apet Inc.
08.2013 - 10.2014
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Supported team members during peak periods of 75+ calls daily by sharing workload and providing guidance when needed.
Customer Service Representative
Dovenmuehle Mortgage, Inc.
01.2009 - 03.2010
- Managed 40+ incoming calls, emails, and faxes per day from customers.
- Contributed to a positive work environment with excellent interpersonal skills and team collaboration.
- Provided exceptional administrative support to Escrow Officers including correspondence management and filing paperwork.
Fraud Recovery Specialist
J.P. Morgan Chase Bank
08.2007 - 12.2008
- Managed approximately 60 incoming calls daily.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Provided empathetic support for customers experiencing fraud, assisted them with their claims, and provided credits when appropriate.
Inbound Fraud Department
J.P. Morgan Chase Bank
09.2006 - 08.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed a high volume of 80-120 calls every day with positive attitude and focus on customer satisfaction.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Education
Paraprofessional License -
Illinois State Board of Education
Springfield, IL08.2022
Associate of Arts (AA) - Business Administration
American Public University System
Charles Town, WV08.2013
High School Diploma -
Cary-Grove High School
Cary, IL06.2005
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Client Relations
- Administrative Support
- Customer Support
- Customer Satisfaction
- Complaint resolution
Timeline
Customer Service Representative
Apet Inc.
08.2013 - 10.2014
Customer Service Representative
Dovenmuehle Mortgage, Inc.
01.2009 - 03.2010
Fraud Recovery Specialist
J.P. Morgan Chase Bank
08.2007 - 12.2008
Inbound Fraud Department
J.P. Morgan Chase Bank
09.2006 - 08.2007
Paraprofessional License -
Illinois State Board of Education
Associate of Arts (AA) - Business Administration
American Public University System
High School Diploma -
Cary-Grove High School
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