Jessica Baethke
Des Moines,IA
Summary
I am a driven team player with a history of strong customer service skills and leadership abilities. I have been dedicated to meeting company goals on time and staying organized while working under pressure. My skills include but are not limited to, problem-solving and multitasking, ensuring high-quality standards and guest satisfaction. I am committed to fostering a positive work environment and treating each and every person kindly.
Overview
5
5
years of professional experience
Work History
Family Nanny
Family Friends House
Johnston, IA
07.2021 - 08.2023
- Supervised daily activities to ensure safety and well-being of children.
- Found educational activities to foster learning experiences for children based on their interests and developmental needs.
- Coordinated meal preparation, prioritizing nutrition and children’s preferences
- Managed schedules, including school drop-offs, extracurriculars, and playdates.
- Engaged with parents to provide updates while respecting their work commitments until they returned home.
Guest Service Representative
Nothing Bundt Cakes
Clive, IA
11.2022 - Current
- Provided guest services in FOH, ensuring satisfaction and addressing needs promptly.
- Facilitated timely delivery of products to guests.
- Managed incoming phone calls while upholding professional phone etiquette.
- Maintained cleanliness and organization of bakery environment.
- Assisted in completion of opening and closing checklists to ensure operational efficiency.
- Executed various projects related to cake decoration and packaging to uphold product presentation standards.
- Practiced proper food safety/handling procedures
Froster
Nothing Bundt Cakes
Clive, IA
08.2023 - Current
- Decorated cakes with precision, enhancing visual appeal and customer satisfaction.
- Collaborated with team members to maintain high standards of quality and presentation.
- Trained new staff on frosting techniques and cake decoration best practices.
- Streamlined frosting processes, improving efficiency during peak production hours.
- Maintained food safety standards
Shift Lead
Nothing Bundt Cakes
Clive, IA
01.2024 - Current
- Assisted in guest service operations in the FOH
- Oversaw food safety protocols and managed frosting operations in the BOH
- Executed cash drawer handling, ensuring accurate opening and closing procedures.
- Crafted, decorated, and packaged cakes with attention to detail and presentation.
- Managed order organization and ensured proper placement within cooler and chiller.
- Facilitated training for new team members in frosting techniques and guest service protocols.
Assistant Manager
Nothing Bundt Cakes
05.2025 - Current
- Assisted in daily operations to ensure smooth workflow and maintain quality standards.
- optimized labor allocation for peak service times.
- Implemented inventory management practices to enhance stock accuracy and reduce waste.
- Trained new team members on customer service protocols and cake preparation techniques.
- Responded to emails regarding marketing, guest concerns and questions, wedding/large orders, and corporate communications.
- Managed incoming phone calls while upholding professional phone etiquette.
- Facilitated guest communication to ensure timely assistance and a welcoming experience.
- Administered online portals to maintain precise product availability for customer access.
- Engaged with employees to confirm tasks were executed and provided necessary support for optimal performance.
Education
High School Diploma -
Urbandale High School
Urbandale, IASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Workload management
- Conflict resolution
- Operations management
- Project management abilities
- Multitasking and organization
- Strategic thinking
- Adaptability and flexibility
- Scheduling and planning
- Product and service sales
- Marketing
- Computer skills
- Organizational skills
- Hiring and training
- Active listening
- Staff training
- Professional and courteous
Timeline
Assistant Manager
Nothing Bundt Cakes
05.2025 - Current
Shift Lead
Nothing Bundt Cakes
01.2024 - Current
Froster
Nothing Bundt Cakes
08.2023 - Current
Guest Service Representative
Nothing Bundt Cakes
11.2022 - Current
Family Nanny
Family Friends House
07.2021 - 08.2023
High School Diploma -
Urbandale High School