Jessica Bailey

• PLM (Bamboo Rose) Implementation
• Lead integration team for OMS (Manhattan) Implementation
• Product management for wholesale business
• Implement Scrum with development teams, both onshore and offshore
• Project Planning / Agile: Jira/smartsheet/Sharepoint
• Resource Planning / Time Allocation: Tempo
• Hosting: Azure
• ERP: Azure, Oracle, AS400 – Experience with AS400 but not expert level
• Very well versed in all Microsoft products and SQL
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.

• Led $5mm+ engagement, at peak size I managed 30+ consultants, both onshore and offshore
• Lead development teams in implementing new product and product enhancements
• Client consultant as Product Owner and Scrum Master, following SAFe Agile practices
• Project Planning / Agile: Azure DevOps/Sharepoint/Team
• Hosting: Azure DevOps
• Very well versed in all Microsoft products and SQL

Responsible for IT team of 22 including 8 direct reports

• Developers
• Infrastructure & Architecture
• Help Desk and Support Services
• Director of I&O
• Project Manager
• Data Team
• Built team to create clear career path from entry level to mid-level IT positions
• Driving new digital initiatives including Buy Online Ship from Store, Buy Online Pickup in Store, Same Day Delivery, and Instagram Checkout enablement
• Manage $2.1 million IT OpEx and $4 million CapEx budgets
• Led the implementation of new POS in 120+ retail locations, going live with new payment technology and Omni channel initiatives October-November 2020
• Led implementation of new CRM system
• Led implementation of Data Analytics platform – Tableau and integrations with Exponea CRM
• Partnered with Ecommerce on SalesForce platform
• Moved all infrastructure and architecture to cloud
• Project Planning / Agile: Jira/Sharepoint
• Hosting: Azure
• ERP: Azure, Oracle, AS400 – Experience with AS400 but not expert level
• Very well versed in all Microsoft products and SQL

• Responsible for IT team of 22 including 6 direct reports
• Developers
• Infrastructure & Architecture
• Help Desk and Support Services
• Led the implementation of new ERP system, including development, reporting, UAT, and end user training
• This was referred to by my end users as 'the smoothest system transition they had ever experienced
• Managed the move of entire corporate office and distribution center from Knoxville, TN to Maryville, TN with no downtime or impact to the business
• Responsible for technical operations including new store setup, nightly operations, development, and reporting
• Led innovative technology change in 110+ retail store locations, including new music systems, new in store communications, store network connectivity, new point of sale, security monitoring, and dashboards
• Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs
• Drove business KPIs through rapid iteration of customer-facing product features

• Recruited and trained the first technical Help Desk for the organization; maintained high csat score with my user base
• Led upgrade of point of service software and terminals across 50+ stores Continue to lead innovative technology in 110+ retail store locations, including new music systems, new in store communications, store network connectivity, new point of sale, security monitoring, and dashboards
• Updated the technology landscape across 50+ stores and corporate office, bringing in-store WIFI, mobile POS, and upgraded sound systems
• Instituted ITSM standards in the IT Department

• Managed web content and Amazon catalog; led to the largest months ever online with six-figure sales targets hit
• Managed JD Edwards ERP system
• Managed all end user accounts and systems
• Trained and led technical support representatives

• Focus on Oracle and SQL Server Databases
• Optimized database performance for speedy reporting and analysis
• Managed BI tools for Finance department