Jessica Bailey
Brandon
Summary
Dynamic Parts Specialist with a proven track record at General RV Center, excelling in parts identification and customer service. Leveraged strong vendor relations to enhance inventory management and streamline order fulfillment. Recognized for effective problem-solving skills, ensuring timely repairs and exceptional support for technicians and customers alike.
Overview
7
7
years of professional experience
Work History
Parts Specialist
General RV Center
06.2018 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment components.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Ordered parts from various distributors to fulfill demands.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
Education
History
College of Alameda
Alameda, CASaint Petersburg College
Saint Petersburg, FLSkills
- Stock control
- Parts identification
- Parts documentation
- Customer service
- Ordering parts
- Verbal and written communication
- Invoice processing
- Order fulfillment
- Problem-solving skills
- Cycle counting
- Supply orders
- Inventory management
- Team collaboration
- Vendor relations
- Replacement parts identifications
- Parts recommendation
- Order documentation
Accomplishments
Employee of the Month-January 2024
Timeline
Parts Specialist
General RV Center
06.2018 - Current
History
College of Alameda
Saint Petersburg College
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