JESSICA BAISDEN
Fraziers Bottom,WV
Summary
Professional pharmacist with extensive experience in managing pharmacy operations and leading teams to achieve optimal results. Adept at ensuring regulatory compliance, optimizing inventory management, and enhancing customer service. Strong focus on collaboration, adaptability, and delivering consistent outcomes. Skilled in staff training, workflow optimization, and strategic planning, with commitment to maintaining high standards in all aspects of pharmacy management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Fruth Pharmacy
01.2025 - Current
- Responsible for the operation and coordination of the pharmacy department, including supervision of 4 technicians per shift.
- Monitoring and managing pharmacy staff performance to maximize productivity and customer satisfaction.
- Verifying and dispensing 280 medications upon a written prescription per shift.
- Addressing customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Coordinating with insurance companies and prescribers regarding prescription management
- Playing an active role in the hiring process, identifying top talent that contributes to the teams success in providing outstanding pharmaceutical care services.
- Recommending OTC devices or medication options to help mitigate individual symptoms.
- Ensuring that the pharmacy department adheres to all State and Federal laws and regulations
- Vaccinating patients to provide immunity against influenza, pneumonia, and other diseases.
- Collaborating with insurance companies to streamline claims process, reducing wait times for patients.
- Optimizing prescription processing times, ensuring fast and accurate service for all customers.
- Educating patients on possible drug interactions, potential side effects, and optimal methods of administration.
Inpatient Staff Pharmacist
Cabell Huntington Hospital
10.2024 - 01.2025
- Collaborated with interdisciplinary healthcare teams to optimize patient outcomes and ensure continuity of care.
- Managed the preparation of sterile compounds, adhering to strict aseptic techniques for patient safety.
- Served as a resource for nursing staff by addressing questions or concerns related to medication administration or patient care issues.
- Mentored pharmacy students during rotations, providing guidance on best practices and professional development opportunities.
- Ensured compliance with federal and state regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Developed strong relationships with physicians, nurses, and other healthcare providers to facilitate communication regarding patient needs.
- Verified safety and accuracy of physician orders.
- Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff.
Pharmacist In Charge
Omnicare, CVS Health
04.2023 - 07.2024
- Supervision of 3 direct pharmacists and 10 technicians including coaching and development.
- Comply with all state and federal regulations.
- Maintain record of all pharmacist and technician licensure or registrations.
- Lead monthly performance improvement meetings with staff.
- Adhere to all policies and procedures for maintaining the confidentiality of prescription and patient information.
- Implement policies and procedure for the procurement, storage, security, and disposition of drugs and devices.
- Monitored controlled substances inventory and records, ensuring compliance with state regulations and preventing diversion or misuse.
- Developed strong relationships with healthcare providers, fostering trust and collaboration in medication therapy management for patients.
- Conducted regular staff meetings to keep employees informed about company updates, policies, regulations, and professional development opportunities.
- Served as the primary point of contact for regulatory audits and inspections, demonstrating the pharmacy's commitment to operational excellence.
- Ensured proper storage conditions for temperature-sensitive medications, maintaining product integrity and minimizing waste due to spoilage.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Closely monitored department performance metrics.
- Provided consultations and answered inquiries from healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Completed accurate cycle counts, inventory management
Long Term Care Pharmacist
Omnicare, CVS Health
04.2016 - 01.2023
- Managed over 500 prescriptions daily while maintaining excellent customer service and attention to detail.
- Sterile and non-sterile compounding daily.
- Involved in completing daily, weekly, and monthly compliance audits and annual inventory audits per company standards.
- Maintains and assists in managing drug inventory including daily ordering, recalls, and processing returns for disposal and destruction to improve dispensing efficiency.
- Monitoring and ordering pharmacy supplies as needed.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Collaborated with healthcare providers to clarify prescription orders, ensuring accurate and timely medication dispensing.
- Mentored pharmacy students and interns, contributing to development of future healthcare professionals.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Educated nursing staff on proper medication administration techniques, reducing medication errors and improving patient safety.
- Provided excellent customer service to long-term care facilities, addressing concerns promptly and maintaining strong relationships with administrators and staff members.
- Assisted in the transition of new patients into long-term care facilities by reviewing their medication regimens for appropriateness and making recommendations as needed.
- Promoted the appropriate use of antibiotics in long-term care settings, implementing stewardship programs to reduce the risk of antimicrobial resistance.
- Supervised and coached team of 10 pharmacy technicians and trainees.
Pharmacist
Rite Aid Pharmacy
07.2015 - 04.2016
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Completed accurate cycle counts, inventory management and will-calls for customers.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Provided customer service by educating patients and health care professionals about medications.
- Led team of pharmacy technicians, fostering environment of learning and excellence in customer service.
- Mentored pharmacy students and interns, contributing to development of future healthcare professionals.
- Managed drug and supply inventories.
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
- Train and supervise 4 technicians and 1 intern.
- Collaborated with insurance providers to resolve billing discrepancies, ensuring timely reimbursement for pharmacy services.
Pharmacist Intern
CVS Pharmacy
06.2012 - 10.2014
- Accurate filling and compounding of 200 prescriptions per shift.
- Receive prescriptions from health care providers by phone and facsimile.
- Assist patients with pharmacy needs including OTC product recommendations and usage.
- Process prescriptions and insurance rejections
- Performed blood pressure and blood glucose tests on patients.
- Performed technical processes required to dispense medications to patients.
- Enhanced pharmacy efficiency by assisting in managing inventory, restocking shelves, and organizing medications.
Scientist II
DHHR - Office of Laboratory Services
02.2010 - 08.2011
- Analyzed samples of dried blood specimens sent to the Newborn Screening Section for neonatal metabolic diseases for all babies born in West Virginia.
- Documented test results using computerized and manual transcription methods.
- Provide customer service by responding to questions from specimen submitters and reporting the results to the Office of Maternal and Child Health
- Performed complex troubleshooting and assisted in leading initiatives to solve challenging scientific problems with assays or instrumentation.
- Conducted routine maintenance on lab equipment, ensuring optimal performance and minimizing downtime due to malfunctions.
Substitute Teacher, K-12
Logan County Board of Education
09.2009 - 02.2010
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Supervised lunchroom and recess activities.
Laboratory Scientist
Pharmaceutical Product Development LLC
09.2006 - 08.2009
- Performed complex experiments using advanced instruments such as mass spectrometers and chromatography systems for accurate results.
- Maintained accurate documentation of experiments and results, ensuring data integrity and facilitating easy access for future reference or audits.
- Precisely following laboratory regulations, standard operating procedures, and assay procedures to perform efficiently and safely while providing accurate and consistent results
- Performed pre-analytical, analytical and post-analytical processing procedures.
- Conducted routine maintenance on lab equipment, ensuring optimal performance and minimizing downtime due to malfunctions.
Education
Doctor of Pharmacy - Pharmaceutical Medicine
University of Charleston School of Pharmacy
Charleston, WV05.2015
Bachelor of Science - Forensic Chemistry
Marshall University
Huntington, WV05.2006
Skills
- Drug inventory management
- Employee management
- Drug safety
- Immunizations
- Medication therapy management
- Staff scheduling
- Certified in CPR/AED
- Training and mentoring
- Patient education and counseling
- Pharmacy operations management
Certification
- West Virginia RP0009304 (Exp: 06/30/2025)
- West Virginia Immunization (Exp: 06/30/2025)
- Florida PS59295 (Exp: 9/30/2025)
- Georgia RPH031232 (Exp: 12/31/2026)
- Ohio 03445076 (Exp: 09/15/2025)
- Healthcare Provider BLS - National CPR Foundation certified 21F482 (Exp: 04/29/2027)
- Pharmacy Based Immunization Delivery (Cert. 2014)
- MTM certified (Cert. 2013)
- Aseptic Technique Certified (Cert. 2012)
Timeline
Pharmacy Manager
Fruth Pharmacy
01.2025 - Current
Inpatient Staff Pharmacist
Cabell Huntington Hospital
10.2024 - 01.2025
Pharmacist In Charge
Omnicare, CVS Health
04.2023 - 07.2024
Long Term Care Pharmacist
Omnicare, CVS Health
04.2016 - 01.2023
Pharmacist
Rite Aid Pharmacy
07.2015 - 04.2016
Pharmacist Intern
CVS Pharmacy
06.2012 - 10.2014
Scientist II
DHHR - Office of Laboratory Services
02.2010 - 08.2011
Substitute Teacher, K-12
Logan County Board of Education
09.2009 - 02.2010
Laboratory Scientist
Pharmaceutical Product Development LLC
09.2006 - 08.2009
Doctor of Pharmacy - Pharmaceutical Medicine
University of Charleston School of Pharmacy
Bachelor of Science - Forensic Chemistry
Marshall University
Similar Profiles
Tiffany WilliamsTiffany Williams
Store Manager at Fruth PharmacyStore Manager at Fruth Pharmacy
SHAUNTI HOLTZSHAUNTI HOLTZ
Delivery Driver at Fruth PharmacyDelivery Driver at Fruth Pharmacy
Jennifer SwisherJennifer Swisher
Pharmacy Technician at Fruth PharmacyPharmacy Technician at Fruth Pharmacy
Tucker SmithTucker Smith
Student Apprentice at Alltech ElectricalStudent Apprentice at Alltech Electrical
Lindsay ProwseLindsay Prowse
Personal Care Attendant at A Special Touch in Home CarePersonal Care Attendant at A Special Touch in Home Care