JESSICA BAKEN
Superior,CO
Summary
- Dynamic healthcare professional with over 20 years of leadership experience as a director and manager, specializing in clinical laboratory operations, physician practice management, and regulatory compliance.
- Possesses a comprehensive understanding of clinical quality, performance improvement strategies, and high reliability concepts.
- Expertise in cultivating high-performing teams and fostering effective collaboration among diverse internal and external stakeholders.
- A dedicated problem solver with an adaptive leadership style, committed to ensuring the safe delivery of exceptional patient-centered care.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Manager- Laboratory
CommonSpirit Health
Westminster, CO
12.2023 - Current
- Responsible for the direct management and leadership of the Clinical Laboratory, including administrative and technical oversight of Core Lab and Transfusion Medicine at St. Anthony North Hospital & Longmont United Hospital
- Oversees daily operations, ensuring compliance with safety and quality standards.
Regulatory Affairs Program Manager
Intermountain Health – Saint Joseph Hospital
Denver, CO
08.2022 - 12.2023
- Responsible for managing all regulatory matters related to compliance with CMS, Joint Commission, CLIA, and Colorado (CDPHE) State level regulations.
- Served as Regulatory subject matter expert responsible for development and oversight of Hospital Accreditation Program including ongoing compliance assessment, consultation, process improvement, and project management.
Regional Director of Operations – Director of Physician Practice
Centura Health Physician Group
Centennial, CO
04.2018 - 01.2022
- Responsible for all aspects of physician practice operations. Led practice teams to achieve top tier performance in Associate Engagement, Patient Experience, and Provider Productivity.
- Provided administrative and programmatic oversight of St. Anthony North Family Medicine Residency Program, St. Anthony Hospital, Porter Hospital, and St Anthony- Summit Medical Center affiliated practices including primary care, internal medicine, and sports medicine practices throughout the Central Metro Denver Region and Summit County.
Administrator Physician Practices
Mercy Regional Medical Center - Centura Health
Durango, CO
03.2015 - 04.2018
- Responsible for the strategic direction, operational management, and regulatory compliance of Hospital-based and Specialty Practices including Anesthesiologists, Intensivists, General Surgery, Orthopedics, Oncology, Cardiology, Pulmonology, Neurology, Nephrology, Rheumatology, Endocrinology, Infectious Disease, and Diabetic Education.
Regulatory Program Manager
Mercy Regional Medical Center
Durango, CO
01.2013 - 03.2015
- Responsible for development and oversight of hospital regulatory program including ongoing compliance assessment, consultation, process improvement, and project management.
- Responsible for project documentation, updates, tracking, and progress related to compliance with all Joint Commission and CMS requirements.
Director of Laboratory Services
Mercy Regional Medical Center
Durango, CO
07.2004 - 01.2013
- Responsible for the direct management and leadership of the Clinical Laboratory, including General Lab, Microbiology, Blood Bank, Cytology, Anatomic Pathology, and affiliated outreach satellite locations.
- Responsible for managing all regulatory matters related to compliance with CMS, Joint Commission, CLIA, and Colorado (CDPHE) State level regulations.
- Specific large scale project management related to relocating hospital-based laboratory services to a new hospital site, the conversion and adoption of a new electronic medical record system (EPIC), and the expansion of laboratory outpatient and urgent care services with surrounding communities and in the Northern New Mexico market.
Laboratory Supervisor - Medical Technologist
Mercy Regional Medical Center
Durango, CO
01.2001 - 07.2004
- Responsible for administrative and technical oversight of the clinical laboratory, while also serving as Generalist performing testing in Hematology, Blood Bank, Chemistry, Urinalysis/Toxicology, and POCT.
Education
Master of Healthcare Administration and Management - Applied Business
Colorado State University – Global Campus
Bachelor of Science - Medical Technology
New Mexico State University
Laboratory Technician - Department of Neuroscience
Harvard Medical School
Skills
- Staff training and development
- Complex Problem-solving
- Strategic planning
- Operations management
- Cross-functional teamwork
- Decision-making
Certification
- MLS-186224 - ASCP ID# 03146223
- Certified Healthcare Accreditation Professional – CMS (CIHQ)
- Certified Medical Practice Executive (ACMPE)
- Examination Committee Member (MGMA) 2018-2024
Timeline
Manager- Laboratory
CommonSpirit Health
12.2023 - Current
Regulatory Affairs Program Manager
Intermountain Health – Saint Joseph Hospital
08.2022 - 12.2023
Regional Director of Operations – Director of Physician Practice
Centura Health Physician Group
04.2018 - 01.2022
Administrator Physician Practices
Mercy Regional Medical Center - Centura Health
03.2015 - 04.2018
Regulatory Program Manager
Mercy Regional Medical Center
01.2013 - 03.2015
Director of Laboratory Services
Mercy Regional Medical Center
07.2004 - 01.2013
Laboratory Supervisor - Medical Technologist
Mercy Regional Medical Center
01.2001 - 07.2004
Master of Healthcare Administration and Management - Applied Business
Colorado State University – Global Campus
Bachelor of Science - Medical Technology
New Mexico State University
Laboratory Technician - Department of Neuroscience
Harvard Medical School