Jessica Baker
Surprise,AZ
Summary
Supportive and collaborative team player with years of restaurant experience. Dedicated to satisfying customer needs with my attention to detail, ability to work under pressure, and positive attitude.
Overview
5
5
years of professional experience
Work History
Bay Host (Server)
Topgolf
05.2021 - 10.2022
- Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
- Answered guest questions with responses about menu, promotions and specials.
- Streamlined communication between front-of-house staff and kitchen team members by relaying orders accurately, resulting in improved food quality delivered to guests.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Handled cash and credit transactions accurately
Server
Willow Street Wood-Fired Pizza
03.2019 - 08.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle any promotional items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Main Street Burgers
07.2017 - 08.2018
- Welcomed customers and helped with questions pertaining to the menu.
- Helped kitchen with working the deep fryer.
- Helped manage influx of orders for our extreme milkshakes at the milkshake bar.
- Operated as first person of contact to take customers orders and managing online orders.
- Ensured food was continuously restocked in front of house.
- Taking of inventory to ensure food that we needed was ordered.
- Helped pour beer and replace kegs when needed.
Education
Bachelor of Science - Business Management
University of Nevada, Reno
Reno05.2022
Skills
- Punctuality
- Cleanliness
- Maintaining Composure
- Interpersonal abilities
- Upselling strategies
- Customer Service
- Problem-Solving
- Attention to Detail
- Point of Sale Systems
- Multitasking
Timeline
Bay Host (Server)
Topgolf
05.2021 - 10.2022
Server
Willow Street Wood-Fired Pizza
03.2019 - 08.2020
Cashier
Main Street Burgers
07.2017 - 08.2018
Bachelor of Science - Business Management
University of Nevada, Reno