Jessica Ballmann
Alton,IL
Summary
With expertise in sales, operations, and personnel training/management, this versatile and accomplished Senior Executive has a proven track record of seamlessly transitioning into different roles. Consistently delivering immediate and impactful results, the primary focus is on optimizing operations and driving employee motivation to reach and exceed company set performance metrix.
Overview
9
9
years of professional experience
Work History
AVP, Claims Operations Manager
Chubb Insurance
07.2022 - 05.2024
- Streamlined communication channels between departments, facilitating better collaboration on projects across the organization.
- Responsible for performance results of the North America Claim Service Center file maintenance pod
- Collaborate with business partners to ensure service level agreements targets are met
- Partner with other team leaders to ensure overall success of Operations department
- Direct and oversee implementation of system enhancements and other IT tools throughout Operations unit
- Analyze work product of team supervisors and direct reports through focused audits
- Actively engage with team on development opportunities and coaching to consistently exceed company set goals.
- Managed projects efficiently, ensuring timely delivery and high-quality results.
- Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
Enablement Team Trainer-Auto
Chubb Insurance
03.2021 - 07.2022
- Manage onboarding process for all incoming auto new hires
- Partnered with Learning and Development team to create and implement learning track
- Partnered with auto leadership to develop refresher training based on department needs
- Provide claim oversight and continuous development support to new hires
- Analyze the effectiveness of training and develop appropriate modification if needed
- Perform quality audits on new hire claims files and provide monthly analysis to auto leadership.
- Cross-trained existing employees to maximize team agility and performance.
Auto Technical Coach
Chubb Insurance
04.2019 - 03.2021
- Lead trainer for incoming hew hires in the Central Claims Service Center Auto claims department
- Partner with senior leadership to ensure company set goals are being exceeded
- Provide constant coaching and training on insurance practices and claims handling
- Monitor claims to ensure state compliance guidelines are being met.
Senior Auto Claims Examiner
Chubb Insurance
07.2015 - 04.2019
- Provide exceptional customer service to policy holders
- Minimize claims expenses to maximize company profitability
- Investigate and equitably settle first- and third-party auto claims
- Train new team members on claim handling best practices and claims systems.
Education
Bachelor of Science - Public Relations
Southern Illinois University Edwardsville
05.2015
Skills
- Operations Management
- Internal Communications
- Project Management
- Teamwork and Collaboration
- Training Management
- Partnership Development
- Strategic Planning
- Performance Improvement
Timeline
AVP, Claims Operations Manager
Chubb Insurance
07.2022 - 05.2024
Enablement Team Trainer-Auto
Chubb Insurance
03.2021 - 07.2022
Auto Technical Coach
Chubb Insurance
04.2019 - 03.2021
Senior Auto Claims Examiner
Chubb Insurance
07.2015 - 04.2019
Bachelor of Science - Public Relations
Southern Illinois University Edwardsville