Jessica Bandi

• Oversaw daily clinic operations, ensuring smooth patient flow and appointment scheduling.
• Managed billing processes, improving accuracy in insurance claims submissions.
• Coordinated staff training sessions, enhancing team performance and service delivery.
• Implemented electronic health record systems, streamlining patient data management and access.
• Developed standard operating procedures to enhance workflow efficiency and compliance.
• Mentored administrative staff, fostering a collaborative environment focused on continuous improvement.
• Collaborated with healthcare professionals to develop effective strategies for addressing clinic-wide challenges such as staff shortages or high-patient volume periods.
• Led regular staff meetings to address concerns, share updates on office policies or procedures, and encourage open communication among team members.
• Implemented strict protocols for maintaining patient confidentiality and complying with HIPAA regulations, protecting sensitive information from potential breaches.
• Negotiated contracts with third-party service providers such as laboratories and imaging centers for cost-effective outsourcing of specialized services while maintaining high-quality care.
• Reduced errors in billing and coding processes through meticulous oversight, ensuring accurate financial records and timely payments from insurance companies.
• Established strong relationships with vendors and suppliers to secure competitive pricing on medical supplies, ultimately lowering overall costs for the practice.
• Oversaw staff recruitment process, ensuring the hiring of highly qualified candidates who contributed significantly to the practice''s growth and success.
• Organized and updated databases, records and other information resources.
• Identified opportunities to streamline processes and improve office operations and efficiency.
• Collaborated with healthcare providers to clarify documentation, streamlining coding processes and minimizing errors.
• Oversaw audits of coding practices, ensuring compliance with regulations and maintaining high-quality standards.
• Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
• Collaborated with healthcare providers to obtain necessary documentation for accurate code assignment and claim submission.
• Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
• Enhanced accuracy of medical coding by implementing a thorough review process and cross-checking system.
• Resourcefully used various coding books, procedure manuals, and on-line encoders.
• Reviewed patient charts to better understand health histories, diagnoses, and treatments.
• Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
• Followed up with medical staff regarding missing information in patient records.
• Input data into computer programs and filing systems.
• Verified accuracy of patient information in medical records.
• Utilized electronic medical record systems to store, retrieve and process patient data.
• Followed exact procedures for handling transfers and other releases of medical records.
• Transcribed and entered patient medical information into electronic medical records systems.
• Assisted in preparation of medical reports for external parties.
• Coordinated with healthcare providers to obtain necessary documentation for claim approvals.
• Collaborated with medical staff to obtain necessary documentation, enabling timely submission of accurate claims.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Ensured compliance with OSHA regulations through regular audits and corrective action plans.
• Ensured safety compliance by strictly adhering to OSHA regulations during all welding activities.
• Developed and implemented HIPAA compliance training programs for staff across various departments.
• Conducted regular audits to ensure adherence to HIPAA regulations and internal policies.
• Technical Software:
  Experience with Electronic Health Record (EHR) and billing systems (e.g., Epic Link, Cerner, Nextech, Availity, United Healthcare, Tricare, BCBS, Cigna, and Medicare)
• Translate patient information.
• Submit claims to insurance companies.
• Code patient services and enter them into the computer software system.
• Handle information about patient treatment, diagnosis, and related procedures to ensure proper coding.
• Responsible for ensuring patient records have the correct codes.
• Manage insurance billing for medical doctors.
  
  
  
  
  
  
  
  
  
  
  
  
  
  

A ZOLL LifeVest Patient Service Representative (PSR) is
primarily responsible for fitting patients with the wearable cardioverter defibrillator (WCD), programming the device according to physician orders, and educating patients and caregivers on its daily use. They provide crucial, life-saving support by ensuring patients are confident in operating and
maintaining the device.

Core Duties and Responsibilities:
*Patient Fitting and Programming:

Measure patients to determine the correct garment size. Program the LifeVest according to the prescribing physician's specific orders.
*Education and Training:

Train patients and their family members or caregivers on
how to wear, operate, and maintain LifeVest daily.
*Scheduling and Travel:

Contact patients/caregivers to schedule appointments and
travel to patient homes, hospitals, or care facilities for initial
fittings and follow-up visits.
*Paperwork Management:

Review and ensure the completion of necessary
documentation—such as the Patient Agreement and WEAR Checklist. Transmit these signed forms to ZOLL within 24 hours.

*Inventory Management:

Manage, track, and maintain an accurate inventory of devices and garments.

• Facilitated patient onboarding processes, ensuring compliance with medical protocols and documentation standards.
• Provided exceptional customer service, addressing inquiries and resolving issues to enhance patient satisfaction.
• Managed appointment scheduling using electronic health record systems, optimizing clinic workflow efficiency.
• Assisted in training new staff on operational procedures and best practices for patient interactions.
• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
• Handled customer service inquiries in person, via telephone and through email
• Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.

Contrated Paramedical Examiner

Respond to the needs and requested orders from clients from the following companies, APPS, IMS, EMSI and Quest Diagnostics. Worked with different management and staff as a contractor with a professional manner.

Research, answers, did follow ups with clients, agents , and
field questions appropriately and in a timely manner. This includes, but is not limited to, giving out specimen’s requirements, requesting additional tests and providing reports. Documents all calls and submits problems or difficult calls to the manager. Coordinates activities between client services, the agents, and the client. This includes scheduling applicants with an examiner or at a PSC site and communication agents, applicants and examiners. Conducted in-center exams which include taking vitals, medical histories, venipuncture, urine collections, oral swabs, hair samples, and EKG. Collected specimens for pre-employment drug screen's and Legal DNA paternity testing.

Managing health fairs and training examiners.

Observe all compliance policies, safety policies, and procedures as outlined with HIPPA and OSHA guidelines.
Safety Manual or safety matters included in other special training courses.