Jessica Banion
Conroe,TX
Summary
I am a highly-motivated employee with desire to take on new challenges, with a strong work ethic, adaptability, and exceptional interpersonal skills. I am adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
License Permit Specialist III
Texas Department of Public Safety
Spring, TX
08.2017 - Current
- Coordinate the receipt and review of license and permit applications, revisions, and renewals
- Communicate with the public and answer questions pertaining to all aspects of driver license and commercial driver license issuance
- Screen applicant, process transactions, administer driving test, prepare application form, and collect fees
- Conduct comprehensive examinations according to policy, investigate applications and driver records, and observe applicants during road test.
- Suggest methods of improvement or inform applicants of corrective action that is needed. Advise applicants of suspensions, cancellations, and revocations.
- Inspect motor vehicles for safety. Verify evidence of financial responsibility and registration
- Collect fees and prepare receipts; captures photograph of applicants, signatures, and thumbprints
- Administer road skills (drive test) examinations
- Interprets National Driver Records (NDR), Problem Driver Pointer System (PDPS), and Commercial Driver License Information System (CDLIS), Systematic Alien Verification of Entitlement (SAVE) and other external system inquiries to determine applicants' eligibility for licensing.
- Administers oral, written, or other tests to license and permit applicants and operates automated testing machines to measure driver license applicants knowledge of traffic laws and driving practices.
Night Auditor
Fairfield Inn Suites
Conroe, TX
09.2012 - 08.2017
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Processed guest check-outs, including payment processing and providing receipts.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Greeted arriving guests and checked them in to their rooms.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Received payments from customers via cash or credit cards.
- Maintained well-stocked and presentable complementary food and beverage station.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
Education
BBA - International Business
University of Houston Downtown
Houston12-2014
Associate of Arts - Liberal Arts Concentration in Accounting
Lonestar Community College
The Woodlands05-2008
Skills
- Permit Processing
- Microsoft Office
- Report Preparation
- Document Preparation
- Payment Collection
- Data Entry
- Self Motivation
- Continuous Improvement
- Analytical Skills
- Problem-Solving Abilities
- Customer Service
- Adaptability and Flexibility
- Money Handling
Timeline
License Permit Specialist III
Texas Department of Public Safety
08.2017 - Current
Night Auditor
Fairfield Inn Suites
09.2012 - 08.2017
BBA - International Business
University of Houston Downtown
Associate of Arts - Liberal Arts Concentration in Accounting
Lonestar Community College