Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Bannister

Douglasville,Georgia

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences. Skilled in anticipating client needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and demanding environments.

Overview

14
14
years of professional experience

Work History

Server

Taco Mac Restaurant
10.2022 - 10.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.

Server

Fabiano's Pizzeria
07.2019 - 10.2022
  • Cultivated warm relationships with regular customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Server Manager

Happy Hawg BBQ
02.2016 - 07.2019
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Led team of servers to consistently meet customer service and sales targets.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Liaised between servers and upper management to address issues and manage challenges.

Office Manager

ATS Group
01.2013 - 03.2016
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated special projects and managed schedules.
  • Controlled finances to lower costs and keep business operating within budget.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Executive Administrative Assistant

Sparks Exhibits And Environments
05.2009 - 11.2015
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Handled confidential and sensitive information with discretion and tact.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Education

Associate of Arts - Master Cosmetology

Vogue Beauty And Barber School
Hiram, GA

Skills

  • Customer Relations
  • Manage Budgets
  • Quality Standards
  • Customer Service
  • Financial Management
  • Database Administration
  • Written Communication
  • Project Management

Timeline

Server

Taco Mac Restaurant
10.2022 - 10.2023

Server

Fabiano's Pizzeria
07.2019 - 10.2022

Server Manager

Happy Hawg BBQ
02.2016 - 07.2019

Office Manager

ATS Group
01.2013 - 03.2016

Executive Administrative Assistant

Sparks Exhibits And Environments
05.2009 - 11.2015

Associate of Arts - Master Cosmetology

Vogue Beauty And Barber School

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Jessica Bannister