Jessica Baray
El Paso
Summary
Experienced with monitoring customer service interactions to ensure quality and compliance. Utilizes analytical skills to identify areas for improvement and implement effective solutions. Knowledge of customer service principles and techniques to enhance overall performance and satisfaction.
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
3
3
years of professional experience
Work History
Elegance Panel Studio
Juan Carlos Lozano
07.2024 - 01.2025
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
Taquizas Los Pistoleros
Luis Carlos Sepulveda
09.2021 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor of Arts - Criminal Justice
The University of Texas At El Paso
El Paso, TX12-2024
Skills
- Safety protocols compliance
- Continuous improvement initiatives
- Standard operating procedures
- Data recording accuracy
- Adaptive decision making
- Multitasking and organization
- Problem-solving abilities
- Multitasking
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Attention to detail
- Time management
- Flexible and adaptable
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Elegance Panel Studio
Juan Carlos Lozano
07.2024 - 01.2025
Taquizas Los Pistoleros
Luis Carlos Sepulveda
09.2021 - 01.2023
Bachelor of Arts - Criminal Justice
The University of Texas At El Paso
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