Jessica Barfield

Coordinated inspection schedules across multiple inspectors.

Managed email communications efficiently.

Handled data entry responsibilities with precision.

Managing multiple systems or software systems

Handled customer calls with efficiency and effectiveness.

• Reduced errors in data entry, instituting rigorous quality control checks.

• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
• Developed new employees and on-going performance assessment of current employees.
• Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.
• Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
• Streamlined internal processes for improved efficiency in handling client requests and managing daily operations.
• Enhanced client satisfaction by implementing effective communication strategies and addressing concerns promptly.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Identified potential upselling opportunities and presented tailored service offerings to existing clients, resulting in revenue growth.
• Achieved notable client satisfaction scores, through meticulous attention to client needs and preferences.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Addressed customer needs and made product recommendations to increase sales.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
• Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
• Managed cash drawer accurately, ensuring all transactions balanced at end of day.
• Strengthened team morale and cooperation by assisting coworkers during peak hours.
• Reduced processing errors by meticulously following transaction procedures.
• Facilitated smoother checkout process, trained new employees on POS systems.
• Ensured accuracy in financial transactions, reconciled cash with receipts daily.