Jessica Barker
Big Spring,TX
Summary
Driven administrative professional successful at thriving in high stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction.
Overview
11
11
years of professional experience
Work History
Quality Assurance Analyst/Operations Clerk
U.S. Federal Courts
08.2021 - Current
- Member of the CM/ECF Event team
- Review incoming documents via traditional and electronic media to determine conformity with appropriate rules, practices, and court requirements
- Ensure the assignment of case numbers and randomly assign cases to judges
- Make summary entries of all documents and proceedings on the docket, including pleadings, petitions, motions, complaints, minutes, and orders
- Assist in case management by ensuring that automated entries are appropriately linked for proper case management
- Prepare and transmit such items as notices, judgments, and orders to appropriate parties
- Open cases upon receipt of initiating documents
- Identify emergency motions and documents that require special handling
- Determine if the documents received are timely and otherwise meet the requirements of Federal and local rules
- Cashier for funds received for filing and copy fees, appeal fees, and criminal debt payments
- Serve as backup Courtroom Deputy for the Magistrate Judge
- Certified in Electronic Sound Recording Operations
- Assisted in juror check-in and seating in the Courtroom.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
Unit Manager
The Geo Group
09.2020 - 07.2021
- Supervised a group of Case Managers who provided program and administrative duties within an inmate housing unit area, providing maximum unit coordination, inmate supervision, and safety
- Prepared records and reports
- Assisted in developing and implementing policies, procedures, and regulations for custody, security, and treatment of inmates pertaining to housing unit operations
- Established housing unit plans, stating unit missions and goals and enforcing institutional unit goals
- Reviewed staff effectiveness and conducted frequent physical inspections of housing units to ensure proper implementation of policies and procedures
- Reviewed disciplinary matters concerning both staff and inmates in the housing unit
- Reviewed and evaluated program department policies and procedures to ensure pertinent, applicable, and effective manuals that complied with the client agency, corporate, institution, and ACA requirements, guidelines, and standards.
- PREA (Prison Rape Elimination Act) coordinator/trainer
- CCP (Core Correctional Practices) trainer
- Acted as the Assistant Facility Administrator while absent
- Assisted in coordinating COVID-19 modified operations.
Case Manager
The Geo Group
05.2015 - 09.2020
- Prepared written personalized programs to establish measurable criteria of expected behavior and accomplishments and a time frame for achieving specified goals
- Monitored facility sanitation and safety, assigning daily housekeeping chores to offenders to comply with facility standards
- Responsible for conducting program reviews and completing progress reports and custodies by setting due dates
- Prepared case history reports and recommended program assignments
- Worked with offenders toward their rehabilitation goals to develop relapse-prevention plans and encouraged education goals
- Unit Discipline Committee and Central Inmate Monitoring System certified
- Provided training on the Victim/Witness Protection Program
- Conducted facility orientation for newly assigned offenders, explaining the rules and regulations of the facility, available services and programs, and the disciplinary and classification process.
Correctional Counselor
The Geo Group
01.2014 - 05.2015
- Analyzed and evaluated files/cases of the offenders assigned to caseload and assisted with personal problems and issues related to their incarceration
- Responded to administrative technical questions and provided information to employees regarding office procedures
- Review sensitive but unclassified information from pre-sentence reports, which must be carefully reviewed to classify the offender correctly
- Performed offender correspondence reports by contacting outside resources/agencies, and I responded to inquiries by phone and writing
- Prepared memorandums for appropriate signatures and composed meeting summaries from meeting minutes
- Scheduled attorney visits and phone calls within policy guidelines and assisted the Case Manager in scheduling quarterly team meetings
- Gathered information from offenders to establish their approved telephone and visitation list and ensured that submissions and updates were completed and entered into a database promptly.
Unit Secretary
The Geo Group
06.2013 - 01.2014
- Managed releases, filing, and taking released offender files to the records department
- Participated in room inspections and assisted in open houses for offenders
- Pick up legal mail, deliver it to the offender, and take inmate central files to other facilities
- Drafted and distributed memos and emails for the entire unit
- Managed unit call reception and routed calls to the correct department
- Monitored unit supply levels and notified management of ordering needs
- Executed clerical tasks and assisted with all unit duties as directed
- Designed electronic file systems and maintained electronic and paper files.
Education
Bachelor of Science - Criminal Justice
University of Texas Permian Basin
Odessa, TX05.2024
Associate of Science - Accounting
Howard College
Big Spring, TX07.2020
High School Diploma -
Big Spring High School
Big Spring, TX05.2007
Skills
- Quality Assurance
- Quality processes
- Data Analysis
- Mentoring and training
- Maintaining records
- Typing Speed
- Client Communication
- Administrative Support
- Office Administration
- Calendar Management
- File Organization
Languages
Spanish
Limited Working
Timeline
Quality Assurance Analyst/Operations Clerk
U.S. Federal Courts
08.2021 - Current
Unit Manager
The Geo Group
09.2020 - 07.2021
Case Manager
The Geo Group
05.2015 - 09.2020
Correctional Counselor
The Geo Group
01.2014 - 05.2015
Unit Secretary
The Geo Group
06.2013 - 01.2014
Bachelor of Science - Criminal Justice
University of Texas Permian Basin
Associate of Science - Accounting
Howard College
High School Diploma -
Big Spring High School
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