Jessica Barker

• Enhanced the quality of HEDIS measurements through meticulous medical record abstraction and documentation.
• Assisted in training new hires on HEDIS measures and review processes, ensuring a smooth onboarding experience for team members.
• Utilized various tools and resources, including Teams, OneNote, soft phones, RateLift, and OnBase.
• Worked closely with healthcare providers to resolve documentation discrepancies, ensuring accurate representation of performance data.

• Boosted sales efficiency by streamlining processes and implementing new strategies.
• Provided Level Funded and Fully Insured small business insurance quotes for companies with 1-50 employees.
• Analyzed wage and tax information, along with employer applications, to install medical, dental, vision, and life coverage for qualified companies.
• Utilized systems such as SORT, Solaris, UeS, SamX, and Optum Cirrus to perform work functions.
• Collaborated with cross-functional teams for more effective communication and coordination of sales initiatives.
• Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices.
• Collaborated with Sales Account Executives to obtain quotes and worked with the Underwriting department for medical and financial rate adjustments, partnering with the Ohio Chamber of Health for employee benefit programs.

• Fostered strong relationships with owner, patients, their families and other healthcare professionals, contributing to a positive clinic atmosphere.
• Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly through calls, email and website inquiries.
• Carried out administrative and clerical support via A2C EMR system and Microsoft Excel, Word and PowerPoint while Scheduling appointments to ensure massage and physical therapists have a full schedule
• Coordinated with private insurance companies, work injury and motor vehicle case managers to verify benefits and authorizations for patients and processed copays/balances to collaborate services to the billing department
• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.

• Ensured safe and effective treatment plans by administering medications as prescribed by the veterinarian.
• Induced anesthesia by inhalation or intravenous, intramuscular, or subcutaneous injection
• Monitored up to five animals in post-operative care unit for anesthesia recovery, vital signs and activity levels
• Assisted in performing basic exams and tests, to include radiographs, cytology, fecal and blood analysis
• Maintained and sterilized surgical instruments and equipment.
• Supported clinic growth and development by participating in continuing education opportunities to stay informed about current best practices and industry advancements.

• Assisted a six-doctor practice in multiple procedures for large and small breed dogs, cats, rabbits, and pocket pets
• Arranged lunch and learns with vendors to enhance continuing education training for licensed vet techs
• Brought the hospital into the digital age by going from paper charts to an electronic charting system using eVet
• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
• Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.

• Arranged for C-130/C-5 to onload over 150 service members and deliver then to their deployed location for offload
• Created Support Agreements to service Fort Meade, MD and the National Security Agency (NSA)
• Inspected over 13 Units stationed globally for quality assurance within their deployment program
• Boosted morale among unit members through attentive support and efficient resolution of personal concerns or logistical challenges during deployments.

Base Education Manager

• Implemented testing for the 1,800 Airman on the Maryland Air Guard base
• Trained, educated and equipped 119 new Airman preparing to depart for Basic Training and Technical School