Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Barko

East Hartland,CT

Summary

Personable and dedicated customer service representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Senior Client Service Manager

HOME HELPERS AND DIRECT LINK
Enfield, CT
10.2021 - Current
  • Coordinate patient schedules to ensure efficient and accurate client appointments.
  • Organize scheduling processes, detailing all necessary preparations for each appointment.
  • Conduct interviews for prospective clients and aids to assess suitability.
  • Managed billing and HR functions, integrating hybrid on-call responsibilities.

Special Education Paraprofessional

Oak Hill East Hartland, Ann Antonoli School
New Hartford, CT
01.2019 - Current
  • Deliver comprehensive direct care services to program participants.
  • Provide physical therapy in accordance with licensed professionals' guidelines.
  • Assist participants with Activities of Daily Living, including bathing, grooming, and mobility, managment of household tasks such as cooking, cleaning, laundry.
  • Document daily participants.activity and progress toward goals.

Assistant Director of Recreation

MeadowBrook of Granby
Granby, CT
01.2016 - 01.2019
  • Oversaw therapeutic recreation programs, managing calendars and budgets while designing and implementing activities.
  • Conducted initial assessments and quarterly notes using MDS 3.0 intake processes.
  • Facilitated care plan meetings and participated in morning reports to ensure effective communication.
  • Front desk operations, greeting staff, families, visitors, and residents efficiently.
  • Processed bills, sorted mail, and maintained a census for the building's administration.
  • Organized new resident charts and prepared weekly duties for CNAs and resident census documents.
  • Supported HR and Finance by filing important documents and typing quarterly minutes for infection control meetings.
  • Collaborated with kitchen staff to interview new residents, set dietary plans, and manage menu organization.

Salon and Spa Marketing and Administrative Assistant

Peter Dominic Salon and Spa, corp
Southington, CT
01.2012 - 01.2016
  • Leveraged expertise in the salon and spa business as a Marketing and Administrative Assistant, streamlined marketing strategies to attract new clientele, and retain existing clients.
  • Managed social media and web design initiatives to enhance online presence, including technology upgrades to improve operational efficiency.
  • Provided product and service knowledge while serving as receptionist.
  • Handled cash transactions and maintained budgetary controls.

CT Licensed Massage Therapist, Front Desk Receptionist

Shear Artistry Salon and Spa
Avon, CT
01.2006 - 01.2009
  • Maintained compliance with policies and procedures as a licensed massage therapist.
  • Managed client accounts using Elite Salon management software to enhance efficiency.
  • Delivered exceptional customer service while overseeing salon and spa operations.

Customer Service Desk, Cashier Department Head, Payroll Department, New Hire Orientation Coordinator

Stop and Shop
Granby, CT
01.2000 - 01.2007
  • Managed schedules and cash drawers for 2 to 10 employees at a time.
  • Promoted to new hire orientation coordinator, enhancing onboarding processes; this included mentoring, reviewing safety policies, and operational procedures.
  • Oversaw payroll department operations in collaboration with store leadership.

Education

Associate - Therapeutic Recreation

Northwestern Community College
01.2019

Simsbury High School -

Simsbury High School
01.2002

Massage Therapy License -

Connecticut Center for Massage Therapy
Newington, CT

Skills

  • Supervising experience
  • Training and development
  • Sales and retail
  • MDS 30 intake
  • Documentation of assessments
  • Therapeutic skills
  • Communication proficiency
  • Budget management
  • Inventory control
  • Strategic planning
  • Calendar management
  • Mentoring and coaching
  • Discharge planning
  • Human resources management
  • Microsoft Word, Excel and Powerpoint proficiency
  • Front desk operations
  • Customer service excellence
  • Social media marketing strategies
  • Payroll administration
  • Quarterly reporting
  • Interviewing techniques
  • Therapeutic recreation knowledge
  • Multitasking capabilities
  • Care plan meetings facilitation
  • Office administration, clerical and organizational skills
  • Computer literacy including PCC and Windows software

Certification

  • Recreation Therapy Degree, NWCCC, Present
  • Massage Therapy License, Active

Timeline

Senior Client Service Manager

HOME HELPERS AND DIRECT LINK
10.2021 - Current

Special Education Paraprofessional

Oak Hill East Hartland, Ann Antonoli School
01.2019 - Current

Assistant Director of Recreation

MeadowBrook of Granby
01.2016 - 01.2019

Salon and Spa Marketing and Administrative Assistant

Peter Dominic Salon and Spa, corp
01.2012 - 01.2016

CT Licensed Massage Therapist, Front Desk Receptionist

Shear Artistry Salon and Spa
01.2006 - 01.2009

Customer Service Desk, Cashier Department Head, Payroll Department, New Hire Orientation Coordinator

Stop and Shop
01.2000 - 01.2007

Associate - Therapeutic Recreation

Northwestern Community College

Simsbury High School -

Simsbury High School

Massage Therapy License -

Connecticut Center for Massage Therapy

Similar Profiles

CREATE PROFILE