Jessica Barksdale
Upper Marlboro,MD
Summary
Highly organized lead medical receptionist with background in managing front office operations in healthcare settings. Experience includes overseeing appointments, maintaining patient records, and handling billing procedures. Strengths include effective communication skills, leadership abilities, and familiarity with medical terminologies. Showcased commitment to patient service by improving efficiency of administrative tasks in previous role.
Overview
20
20
years of professional experience
Work History
Lead Medical Receptionist
Chesapeake Urology Center
Brandywine, MD
12.2020 - Current
- Greet patients and direct the flow of the facility including the office and surgical practice area
- Schedule appointments and assists with the scheduling of any additional testing directed by the physician
- Ensure that all required referrals are obtained, scanned into the EMR and linked to that day’s appointment within Practice Management
- Enters patient demographics in system
- Schedule follow up procedures and coordinate any local ASC cases
- Collects co-pays and past balances at time of check-in and enters into the batch for the day
- Assist patients with the completion of the Phreesia registration system
- Perform other office duties as assigned by manager.
Medical Dispatcher
Walter Reed National Military Medical Center
Bethesda, MD
11.2019 - 12.2020
- Managed corrective maintenance (CM) workload using DMLSS facility management (FM) work request module to create, update, maintain and close CM work requests
- Assisted with management of preventive maintenance (PM) workload using the DMLSS-PM module to create, update, and maintain PM’s and their assigned tasks
- Answered incoming phone calls and customer requests quickly and professionally to include outstanding customer service by interacting politely and efficiently with customers
- Provided comprehensive reports for performance and data trend analysis
- Filed, scanned, and retrieved paper copies of all work as necessary
- Followed contractual requirements and procedures to ensure quality data and standardization is present
- Obtained and understood all necessary information from customers and accurately enter data into DMLSS.
Medical Receptionist
Urban Behavioral Associates
Suitland, MD
01.2018 - 11.2019
- Scheduled appointments for new and returning patients
- Obtained patients medical information and update prominent contact information for the patient
- Collected co-payments
- Administered injections
- Collected urine samples for drug testing
- Logged credit card payments in excel spreadsheet
- Printed electronic medical records
- Obtained vital signs
- Confirmed appointments for the next upcoming day
- Answered heavy phone lines.
Medical Receptionist/ Program Coordinator
Andromeda Transcultural Health
Washington, DC
12.2017 - 01.2018
- Answered phones, transfer calls, greet and announce patients
- Made appointments for new and returning patients
- Maintained and updated provider schedules
- Collected co-payments
- Printed out super bills at the end of each day to prepare for the next day
- Made appointment reminder calls to patients
- Created new patient charts
- Triage all mental health and Suboxone patients before appointments
- Performed a variety of routine blood drawing procedures for HIV patients
- Prepared, processed, and stored patient’s specimen samples according to the department procedure using standard techniques and equipment
- Managed and monitor patient flow, wait times, inventory levels and information logs
- Performed data entry of patient information in an accurate and timely matter
- Performed blood collections for HIV patients
- Collected urine specimens for Suboxone program
- Processed billing information and collect payments required
- Administrative and clerical duties, as necessary.
Receptionist
Cadeaux, Taglieri, & Notarius, P.C.
Washington, DC
05.2012 - 12.2017
- Answered and screened calls to ensure that caller is directed to the appropriate recipient
- Greeted and welcomed clients and visitors
- Provided support to legal secretaries and legal assistants
- Arranged teleconferences, ordered office supplies, copied and scanned documents
- Coordinated mail flow from FedEx and other carriers to ensure completions.
Medical Assistant/ Receptionist
Washington Internist Group
Washington, DC
04.2004 - 05.2012
- Managed a heavy call volume and telephone inquiries
- Scheduled patient appointments
- Reviewed, analyzed, and updated patient electronic files and record accurate information
- Obtained blood specimens by performing venipunctures, and finger sticks
- Administered allergy injections, performed routine diagnostic laboratory test such as urinalysis and stool cultures
- Ensured that examination rooms were cleaned and prepared for next appointment.
Education
Bachelor of Applied Science - Psychology
University of Maryland - College Park
College Park, MD01-2025
High School Diploma -
Surratsville High School
Clinton, MD01.2002
Applied Career Training (ACT) -
Summer 2003
Skills
- Patient Scheduling
- Patient Registration
- Appointment management
- Office Administration
- Medical Coding
- Insurance Verification
Systems
- EClinical Works
- All Scripts
- Dr Cloud
- Phreesia
References
Available Upon Request
Timeline
Lead Medical Receptionist
Chesapeake Urology Center
12.2020 - Current
Medical Dispatcher
Walter Reed National Military Medical Center
11.2019 - 12.2020
Medical Receptionist
Urban Behavioral Associates
01.2018 - 11.2019
Medical Receptionist/ Program Coordinator
Andromeda Transcultural Health
12.2017 - 01.2018
Receptionist
Cadeaux, Taglieri, & Notarius, P.C.
05.2012 - 12.2017
Medical Assistant/ Receptionist
Washington Internist Group
04.2004 - 05.2012
Bachelor of Applied Science - Psychology
University of Maryland - College Park
High School Diploma -
Surratsville High School
Applied Career Training (ACT) -
Summer 2003