Jessica Barlow
Alpena
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
12
12
years of professional experience
Work History
Receptionist
Thunder Bay Fyzical Therapy And Balance Center
05.2023 - Current
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Receptionist
Medical Specialists Of Alpena
06.2021 - 05.2023
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Answered phone calls and messages for 3-physician's at family practice, and handling patient inquiries.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
Customer Service Representative
Northland Area Federal Credit Union
02.2021 - 05.2021
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Reconciled cash drawer and resolved discrepancies.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Dispatch Supervisor
UPS
09.2015 - 02.2021
- Evaluated and adjusted over 25 routes based on daily needs, available workers, and weather conditions.
- Directed dispatching, routing, and tracking of 25 fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Manager
Check Into Cash
08.2012 - 08.2015
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Alpena High School
Alpena, MI06.1993
Skills
- Verbal and Written Communication
- Business Administration
- PC Proficiency
- Document Control
- Telephone Skills
- Time Management
- Multi-Line Telephone Systems
- Customer and Client Relations
Timeline
Receptionist
Thunder Bay Fyzical Therapy And Balance Center
05.2023 - Current
Receptionist
Medical Specialists Of Alpena
06.2021 - 05.2023
Customer Service Representative
Northland Area Federal Credit Union
02.2021 - 05.2021
Dispatch Supervisor
UPS
09.2015 - 02.2021
Manager
Check Into Cash
08.2012 - 08.2015
High School Diploma -
Alpena High School
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