Jessica Barnette
Pound,VA
Summary
Successful Sales personnel with over 9 yrs experience in retail sales and customer service environments. Continues cost and loss control measures to ensure operations remain within Company targets. Assisted manager with products inventory for orders weekly. Training for most if not all new hires which included a wide range of different areas of duties, such as cashier, stock and rotation for new items ordered along with anything from these to the value of your customers, no customers, no job/paychecks.
Overview
24
24
years of professional experience
Work History
Certified Cook/Cashier Team Lead
Foodcity K-Vat
Wise, Virginia
11.2019 - 10.2023
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
Certified Cook/Cashier Team Lead
Foodcity K-Vat
Wise, VA
11.2019 - 09.2023
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Supervised and trained kitchen staff on proper preparation techniques.
- Checked quality of ingredients before use in order to ensure freshness.
- Monitored stock levels of food items and ordered more when necessary.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Planned menus based on customer preferences, nutritional value and budget constraints.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Assisted in developing new recipes or modifying existing ones for better taste or efficiency.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Organized storage areas for efficient usage of space.
- Resolved customer complaints regarding food quality or services provided.
- Kept records related to costs, production quantities, menu changes.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed established procedures and requirements for safe food handling, storage and service.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Used standardized recipes and other instructions to prepare food.
- Grilled and deep fried various foods from meats to potatoes.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Replenished food items from inventory and rotated ingredients.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Set up and performed initial prep work for soups, sauces and salads.
- Managed portion control using correct utensils during preparation and plating.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Set up work stations prior to opening to minimize prep time.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Received and stored food and supplies.
- Checked quality of food products to meet high standards.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Monitored temperatures of prepared food and cold-storage areas.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Requested supplies and equipment orders, explaining needs to managers.
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Performed daily opening and closing procedures for the register area.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Ensured compliance with all safety regulations while performing tasks.
- Developed strong working relationships with team members to foster collaboration.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
Elderly Caregiver
Sturgill Elderly
, VA
02.2009 - 04.2015
- Provided companionship and emotional support to elderly clients.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Monitored vital signs and reported changes to medical team.
- Assessed client's needs and developed individual care plans accordingly.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
- Organized recreational activities to promote physical and mental well-being of the elderly.
- Transported clients to doctor appointments or other necessary outings.
- Communicated effectively with family members on progress of client's health condition.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Administered medications according to physician instructions.
- Maintained accurate records of services provided for each client.
- Encouraged social interaction between clients and their families.
- Responded quickly in emergency situations in a calm manner.
- Provided emotional support during end-of-life transitions.
- Participated in continuing education courses to stay current on best practices for elder care.
- Collaborated with interdisciplinary teams to ensure quality care delivery.
- Adhered to all applicable laws, regulations, policies, procedures and standards related to eldercare services.
- Respected the privacy, dignity and confidentiality of each client served.
- Supported clients in making decisions that were consistent with their values and wishes.
- Developed strong relationships with clients based on trust and respect.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Laundered clothing and bedding to prevent infection.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Improved patient outlook and daily living through compassionate care.
- Engaged clients by conversing and participating in activities and hobbies.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Redirected clients with memory issues, providing safety guidance protection.
- Followed care plan and directions to administer medications.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Recognized emergencies and notified paramedics and family members.
- Transported patients to medical, dental and personal care appointments.
- Tracked and reported clients' progress based on observations and conversations.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Assisted clients with maintaining good personal hygiene.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients get in and out of beds and wheelchairs.
- Built strong and trusting rapport with clients and loved ones.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Monitored health and well-being of clients and reported significant health changes.
- Organized oral medications for clients following dosage and schedule requirements.
- Recorded client status progress and challenges in logbooks and reports.
- Maintained detailed records of services performed on clients.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Drove clients to doctors' appointments and social outings.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Consulted with client care team to continually update care plans.
- Contributed to case reviews of client status and progress.
- Partnered with registered nurses and physiotherapists to provide care to patients.
Caregiver
Sturgill Elderly
Pound, VA
12.2003 - 12.2004
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Educated families about available resources for home health care services in the local community.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Laundered clothing and bedding to prevent infection.
- Assisted with meal planning to meet nutritional plans.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Cashier & Cook
Paradise Pizza Restaurant
Pound, Virginia
05.1999 - 11.2003
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Education
High School Diploma -
Pound High School
Pound, Virginia05-1999
Skills
- Certified Cook/ Team Leadership
- Customer Service
- New Hire Training
- High volume production capability
- Positive and professional
- ServSafe certified
- Order prioritization
Timeline
Certified Cook/Cashier Team Lead
Foodcity K-Vat
11.2019 - 10.2023
Certified Cook/Cashier Team Lead
Foodcity K-Vat
11.2019 - 09.2023
Elderly Caregiver
Sturgill Elderly
02.2009 - 04.2015
Caregiver
Sturgill Elderly
12.2003 - 12.2004
Cashier & Cook
Paradise Pizza Restaurant
05.1999 - 11.2003
High School Diploma -
Pound High School