JESSICA BARRERA
Downey,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
District Operations Manager
H&R Block
07.2019 - Current
- Hire and provide leadership for assigned Operations Admin and Operations Specialists by setting and managing against performance goals, coaching, and providing development opportunities
- Manage labor and productivity to budget and business demand
- Support District General Managers through consistent and effective communication, providing updates on all operations initiatives and known issues
- Manage office readiness, partnering with Lead Field System Technicians to facilitate office readiness planning, location set up and tear down, real estate projects and office upgrades
- Ensure all supplies are available to assigned offices
- Execute planograms, ensuring office standards are consistently met and managing supply ordering and distribution
- Prepare for Hiring and onboarding (Ready to Serve) by assisting with hiring fairs and recruitment events
- Track and resolve issues with hiring status, offer letters, pay rate exceptions, I-9 compliance, training
- Developed processes to save on costs and prevent losses
District Manager
Leslie's Pool Supplies
08.2018 - 07.2019
- Supervised various locations, enforcing high-quality standards of sales and operation.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Built relationships with customers and community to establish long-term business growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
District Manager Of Operations
Axcess Financial
06.2016 - 08.2018
- Translating regional business goals into district goals
- Driving and delivering district sales and profit
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Coaching and developing store managers
- Managing cash in line with company procedures
- Monitoring daily and weekly business activity against business targets
- Taking all possible steps to provide a safe working environment to comply with company policies
- Preparing, reviewing and reporting on budgets and expenditures
- Completing all Human Resources administration as and when required
- Monitoring the appearance of stores and ensuring that they meet company standards
- Supervised payroll hours
- Interviewing, hiring, coordinating and disciplining store managers
- Conducted weekly conference calls.
- Developed processes to save on costs and prevent losses.
- Suggested corrective services to handle customer complaints.
District Manager
Gamestop
06.2013 - 06.2016
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.
- Improved operational standards, personnel moves, and merchandising strategies.
- Assist customers in all aspects of the store service including handling complaints and inquiries
- Ensured banking in managed efficiency cash and receipts are reconciled
- Managed weekly inventory
- Coordinates sales promotions and provide sales targets.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
Store Manager
GameStop
01.2007 - 06.2013
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Managed inventory control, cash control and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
High School Diploma -
South Gate High School
Associate of Arts - Film, Media, Radio/Tv Management
Long Beach City College
Long Beach, CA06-2025
Skills
- Operational Efficiency
- P&L Administration
- Problem Anticipation and Resolution
- Finance and Accounting Oversight
- Management Training
- Human Resources Oversight
- Business Leadership
- Performance Monitoring and Evaluation
Timeline
District Operations Manager
H&R Block
07.2019 - Current
District Manager
Leslie's Pool Supplies
08.2018 - 07.2019
District Manager Of Operations
Axcess Financial
06.2016 - 08.2018
District Manager
Gamestop
06.2013 - 06.2016
Store Manager
GameStop
01.2007 - 06.2013
High School Diploma -
South Gate High School
Associate of Arts - Film, Media, Radio/Tv Management
Long Beach City College
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