Jessica Barrera

• Assisted with special events and programs.
• Maintained clean, neat, and operational facilities to serve program needs.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Used strong interpersonal communication skills to convey information to others.

As a patient advocate ill visit uninsured patients admitted to the hospital and ask question to see if they qualify for programs we offer to help them cover hospital bills.

• Helped patients understand care, coverage and payment responsibilities and rights.
• Gathered and analyzed patient information to determine special program eligibility.
• Managed database of patient information and frequently used computerized systems to track details.
• Responded to patient concerns and questions with compassionate and knowledgeable service.
• Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
• Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
• Educated patients on available resources and community programs, increasing their access to needed services.

As a assembler line production ill build sterile trays for different kids of medical operations.

• Removed physical refuse and debris, organizing tools to maintain safe, effective work environment.
• Built and packaged products to comply with multiple work orders and deadlines.
• Maintained work area safety and appearance, focusing on safety, organization and cleanliness.
• Met daily production quotas by working effectively within a fast-paced assembly line environment.
• Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
• Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.