Jessica Barrett
Loan Specialist
Madison,MS
Summary
Highly skilled Loan Specialist with expertise in data accuracy and security. Dynamic professional with over 12+ years of assisting clients, financial analysis and regulatory compliance. Knowledgeable in all credit procedures, excelling in loan underwriting and customer service management. Leveraged analytical skills and teamwork to surpass sales targets and enhance client relationships. Expert in adapting strategies to market trends, ensuring compliance and profitability.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
Work History
Loan Specialist
Eagle Express Federal Credit Union
09.2014 - Current
- Developed strong relationships with clients, fostering trust in our services and recommendations.
- Consistently met and exceeded monthly sales targets, contributing significantly to the department''s success.
- Managed a diverse portfolio of loans, balancing risk management with excellent customer service delivery.
- Collaborated with other underwriters to ensure accurate evaluation of creditworthiness and risk assessment.
- Streamlined workflow processes for increased productivity within the team while maintaining high quality output.
- Conducted regular reviews of economic trends and credit market conditions, adjusting strategies as needed to maintain profitability.
- Participated in community outreach initiatives as a representative of the bank, promoting brand visibility and fostering strong local relationships.
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
Senior Teller
Regions Bank
02.2012 - 09.2014
- Mentored and trained new tellers on bank procedures and customer service standards.
- Assigned and distributed workflow to support efficient and effective front line operations.
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
- Collaborated with other departments as needed, ensuring seamless coordination in support of bank-wide goals and objectives.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Enhanced customer satisfaction by efficiently processing transactions, addressing inquiries, and providing tailored financial advice.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Enforced compliance with bank regulations and policies to reduce financial risks.
Retail Store Manager
Hallmark Gift Store
08.2010 - 01.2012
- Managed daily operations to ensure smooth functioning of the establishment, overseeing both inventory and cash control, as well as opening and closing procedures.
- Trained and guided team members to maintain high productivity and performance metrics through proactive communication and positive feedback.
- Supervised creation of exciting merchandise displays to catch the attention of customers.
- Increased average transaction value by up-selling products, promoting add-ons, and cross-selling complementary items.
- Organized many special events, including seasonal sale promotions, to drive foot traffic and increase sales opportunities.
- Conducted market research to better understand the local consumer base, tailoring our offerings to meet their needs.
- Streamlined operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Store Manager
Blockbuster Video Store
09.2008 - 06.2010
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained a strong presence on the floor to build relationships with customers, support staff, and increase revenue.
- Upheld a visual standard with merchandising to create an engaging shopping experience for customers.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to improve skills, achieve daily objectives, and attain advancement.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Senior Shift Leader
Applebee's Neighborhood Grill & Bar
10.2006 - 09.2008
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Provided support to the culinary team during peak hours, expediting orders efficiently and accurately.
- Coordinated efforts during critical incidents or emergencies, acting as a central point of contact for staff members involved in the resolution process.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Streamlined shift operations for increased efficiency by implementing effective delegation and task prioritization.
- Collaborated with kitchen staff to coordinate restaurant goals, such as up-selling certain items, addressing product availability issues and other communication concerns.
- Enhanced kitchen efficiency by streamlining communication between cooks and servers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
Lead To-Go Server
Lone Star Steakhouse & Saloon
06.2005 - 10.2006
- Managed phone and online orders with a high degree of accuracy, ensuring customer satisfaction with every interaction.
- Trained new employees on best practices for responsibilities, fostering team efficiency and consistency in service quality.
- Demonstrated strong multitasking skills by managing multiple orders simultaneously without compromising service quality.
- Maintained high standards of cleanliness and organization, ensuring a safe environment for both staff and patrons.
- Assisted in inventory management, reducing waste, and controlling costs for the establishment.
- Coordinated effectively with kitchen staff to prioritize urgent orders, improving overall service speed.
- Participated in weekly team meetings, offering insights to improve to-go service operation.
Education
Banking & Finance
University of Mississippi
Oxford, MS 08.2009 - 12.2011
Business
Hinds Community College
Raymond, MS 08.2007 - 05.2009
High School Diploma -
Brandon High School
Brandon, MS 08.2004 - 07.2007
Skills
Underwriting and Assessment
Relationship Building and Management
Teamwork and Collaboration
Analytical and Critical Thinking
Adaptability and Flexibility
Timeline
Loan Specialist
Eagle Express Federal Credit Union
09.2014 - Current
Senior Teller
Regions Bank
02.2012 - 09.2014
Retail Store Manager
Hallmark Gift Store
08.2010 - 01.2012
Banking & Finance
University of Mississippi
08.2009 - 12.2011
Assistant Store Manager
Blockbuster Video Store
09.2008 - 06.2010
Business
Hinds Community College
08.2007 - 05.2009
Senior Shift Leader
Applebee's Neighborhood Grill & Bar
10.2006 - 09.2008
Lead To-Go Server
Lone Star Steakhouse & Saloon
06.2005 - 10.2006
High School Diploma -
Brandon High School
08.2004 - 07.2007
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