JESSICA BARRON
LIITHIA SPRINGS,Georgia
Summary
Organized Office Manager with over 12 years experience noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
25
25
years of professional experience
Work History
OFFICE MANAGER
CARFAST FINANCIAL
09.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Client Service Representative
PREFERRED Lease/rent A Center
09.2020 - 06.2021
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Responded to customer calls and emails to answer questions about products and services.
Customer Service Representative
NEW LEAF DIST
09.2019 - 06.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
Account Representative
Sequium Asset Solutions
04.2019 - 09.2019
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
- Analyzed accounts for delinquencies and other ongoing issues.
Skip Tracer
ALS Resolvion
01.2018 - 11.2018
- Supported colleagues in solving complex cases by offering strategic recommendations based on extensive experience in the field.
- Enhanced skip tracing success rate by adopting innovative search techniques for efficient results.
- Maintained detailed records of all skip trace activities, ensuring accuracy and accessibility for future reference.
- Located hard-to-find individuals by utilizing various databases and online resources.
Office Manager
AUTO FUNDING GROUP
01.2015 - 11.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Auditor
American Motor Credit
09.2012 - 01.2015
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Planned and executed follow-up audits at appropriate intervals.
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
- Communicated with auditee staff to obtain necessary information for audits.
Medical Administrative Assistant
WESTBROOK INTERNAL MEDICINE
01.2011 - 09.2012
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Generated reports and logged patient information for reliable records.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments day in advance.
Medical Administrative Assistant
Southern Nephrology Clinic
09.2009 - 01.2011
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
Childcare Provider
PRICKETT HOUSEHOLD
09.2007 - 09.2009
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Assistant Manager
THE THRIST STORE OF CHOICE
04.2005 - 09.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Elderly Caregiver
BEDDINGFIELD HOUSEHOLD
06.1999 - 04.2005
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
High School Diploma -
Lithia Springs Comprehensive High School
Lithia Springs, GA06.1999
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Excellent multi-tasking ability
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative Support
- Document Management
- Account Reconciliation
- Credit and collections
- Mail handling
- Scheduling Coordination
- Staff Management
- Employee Supervision
- Operations Management
- Employee Training
- Financial Reporting
- Financial Tracking
Timeline
OFFICE MANAGER
CARFAST FINANCIAL
09.2021 - Current
Client Service Representative
PREFERRED Lease/rent A Center
09.2020 - 06.2021
Customer Service Representative
NEW LEAF DIST
09.2019 - 06.2020
Account Representative
Sequium Asset Solutions
04.2019 - 09.2019
Skip Tracer
ALS Resolvion
01.2018 - 11.2018
Office Manager
AUTO FUNDING GROUP
01.2015 - 11.2017
Auditor
American Motor Credit
09.2012 - 01.2015
Medical Administrative Assistant
WESTBROOK INTERNAL MEDICINE
01.2011 - 09.2012
Medical Administrative Assistant
Southern Nephrology Clinic
09.2009 - 01.2011
Childcare Provider
PRICKETT HOUSEHOLD
09.2007 - 09.2009
Assistant Manager
THE THRIST STORE OF CHOICE
04.2005 - 09.2007
Elderly Caregiver
BEDDINGFIELD HOUSEHOLD
06.1999 - 04.2005
High School Diploma -
Lithia Springs Comprehensive High School