Jessica Bartels

Supervise a team of associates, manage daily operations, and uphold company policies to achieve sales targets and maintain high customer satisfaction.

• Directly supervise associates, delegate tasks, and provide guidance to ensure efficient store operations.
• Address customer concerns, resolve issues, and promote company initiatives to enhance customer satisfaction.
• Onboard, coach, and train new associates on store procedures, product knowledge, and company policies.
• Oversee stock levels, ensure proper product placement, and monitor inventory accuracy within assigned department.
• Track sales goals, identify opportunities to drive sales, and implement strategies to meet or exceed targets.
• Provide constructive feedback, identify areas for improvement, and address performance concerns with associates.
• Ensure adherence to company policies, safety regulations, and quality standards.
• Track key performance metrics, analyze trends, and report findings to store management to improve store operations.

• Facilitated business relationships with property owners, vendors, and independent contractors.
• Monitored and analyzed the performance of independent contractor cleaners, vendors, and personal care personnel to ensure quality of work was properly executed.
• Recruited, supervised, coached, and disciplined staff to maintain properly functioning operations.
• Managed location P&L from an expense perspective.
• Managed daily warehouse operations, including inventory management, shipping, and receiving, while optimizing operational efficiency.

• Built and maintained relationships with HOAs and/or property/community service staff to enhance relationships between Southern and owners
• Reviewed owner statements monthly in conjunction with Client Success Manager & accounting to verify accuracy of statement along with eliminating owner credits, where applicable
• Implemented efficient operational strategies to improve property performance and tenant satisfaction
• Developed and maintained valuable relationships with vendors, contractors, and regulatory agencies
• Managed all aspects of property operations including maintenance, rentals, and guest relations

• Managed all administrative functions, including payroll, budgeting, and vendor management
• Developed and implemented efficient office procedures resulting in increased productivity
• Conducted employee performance evaluations and provided ongoing training and support

• Oversaw all day to day operations for the company
• Regularly met with Housekeeping and Maintenance departments to ensure efficient performance and task management
• Responsible for property owner relations, ensuring they were satisfied with the way their properties were being managed
• Resolved any and all customer complaints
• Coordinated with outside vendors & contractors on behalf of home owners
• Partnered with vendors and suppliers to effectively manage and budget.

• Developed and implemented successful sourcing strategies to attract qualified candidates

• Demonstrated ability to effectively communicate with candidates and hiring managers to ensure a smooth and efficient staffing process

• Led end-to-end recruitment process, resulting in successfully hiring top-tier candidates for various positions

• Coordinated recruitment efforts for a company with over 500 employees, resulting in 50+ successful hires