Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Batchelor

Oxford,NC

Summary

Dynamic and results-driven professional with extensive experience at Walmart, excelling in team leadership and customer service. Proven track record in enhancing employee engagement and satisfaction while managing HR initiatives. Skilled in conflict resolution and staff training, fostering a productive environment that maximizes performance and operational efficiency.

Overview

17
17
years of professional experience

Work History

Salary Manager

Walmart
04.2008 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.

Human Resources Manager

Walmart
08.2023 - 08.2024
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Delivered comprehensive job training to optimize new hire proficiency.

Education

Certificate - Human Resources

Wilmington University
New Castle, DE

Diploma -

Southern Vance High School
Henderson, NC
05.2003

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Task delegation
  • Staff management

Timeline

Human Resources Manager

Walmart
08.2023 - 08.2024

Salary Manager

Walmart
04.2008 - Current

Certificate - Human Resources

Wilmington University

Diploma -

Southern Vance High School

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Jessica Batchelor