Jessica Bateman
Columbus,OH
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Edgar and ready to help the team achieve company goals through hard work, attention to detail and clear understanding of the process. As well as motivated to learn, grow and excel in any new company or field of business.
Overview
18
18
years of professional experience
Work History
Package Sorter
UPS
Columbus, OH
11.2021 - Current
- Monitoring outgoing packages for proper labels and accurate address information.
- Completing daily orders with expert picking and packing of shipments.
- Operating pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Conducting in-depth inspections of both incoming and outgoing shipments to support quality assurance goals.
- Lifting and unloading containers of parcels onto equipment for transportation to sort stations.
- Complying with safety, health and environmental regulations as prescribed by law.
- Performs required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
Owner
Local Buys 614
Hilliard, OH
01.2018 - 11.2021
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Created and monitored promotional approaches to increase sales and profit levels.
- Maintained up-to-date administrative records to monitor operational conditions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Delivery Coordinator
Jason's Deli
Grandview, OH
06.2017 - 01.2018
- Consulted with customers about delivery and order preparation requests.
- Inspected merchandise for damage and accuracy against order documents.
- Scheduled deliveries, monitored progress and communicated updates to customers.
- Prepared delivery loads for shipment by overseeing teams, checking containers and coordinating pickups.
- Completed on-time deliveries by choosing best and most efficient routes.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Reported customer questions, issues and complaints to management.
- Informed customers of discounts, special offers and programs to enhance customer experience.
- Completed and submitted logs and paperwork every day to maintain records.
Shift Manager
Panera Bread
Columbus, OH
05.2015 - 06.2017
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Completed physical inventory counts each month.
- Managed inventory to achieve optimal productivity and inventory control.
- Performed data entry and completed proper paperwork.
Head Administrative Assistant/Appointment Setter
MDX Group
Grandview, OH
09.2012 - 10.2013
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Associate/General Manager of Food Service
Donato's Pizza
Hilliard, OH
10.2002 - 03.2012
- Oversaw quality controls and initiatives to improve food cost, labor and turnover rates.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Maintained current knowledge of food safety rules and regulations.
- Safeserve Certifed
- Kept facilities clean and organized to present professional view to all visitors.
- Set schedules with clear understanding of coverage needs and employee abilities.
- Designed modern employee recognition program which boosted productivity and improved morale.
Education
No Degree - Business Management
Columbus State Community College
Columbus, OHHigh School Diploma -
Hilliard Darby High School
Hilliard, OH01.2005
Skills
- Customer Order Fulfillment
- Complex Problem-Solving
- Job Specifications
- Recordkeeping Accuracy
- Service Quality
- Workplace Safety
- Active Learning
- Customer Satisfaction
- Product Issue Resolution
- Business Operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
But better to get hurt by the truth than comforted with a lie.
Khaled Hosseini
Timeline
Package Sorter
UPS
11.2021 - Current
Owner
Local Buys 614
01.2018 - 11.2021
Delivery Coordinator
Jason's Deli
06.2017 - 01.2018
Shift Manager
Panera Bread
05.2015 - 06.2017
Head Administrative Assistant/Appointment Setter
MDX Group
09.2012 - 10.2013
Associate/General Manager of Food Service
Donato's Pizza
10.2002 - 03.2012
No Degree - Business Management
Columbus State Community College
High School Diploma -
Hilliard Darby High School
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