Jessica Batista
Hazleton,PA
Summary
Dynamic and results-oriented Operations Manager with over 15 years of experience in managing and optimizing operations across diverse industries. Expertise in driving operational efficiency, enhancing productivity, and implementing strategic initiatives that result in cost savings and process improvements. Adept at leading cross-functional teams, managing budgets, and ensuring compliance with industry regulations. Proven track record of identifying and resolving operational issues, fostering a culture of continuous improvement, and achieving organizational goals through innovative solutions.
Overview
13
13
years of professional experience
Work History
Plant Administrator
Logoplaste USA
09.2023 - Current
- Administrative Support: Provide comprehensive administrative support to the plant manager and other senior staff.
Prepare, manage, and store documents and records related to plant operations.
- HR and Staffing: Assist in recruitment, onboarding, and training of plant employees.
Maintain accurate employee records and manage timekeeping systems.
Handle employee queries and support HR-related functions such as payroll processing, leave management, and benefits administration.
- Inventory and Supply Chain: Monitor inventory levels and coordinate with suppliers to ensure timely availability of raw materials and other essential supplies.
Assist in inventory audits and maintain accurate records of stock levels.
- Compliance and Safety: Ensure that all plant operations adhere to local, state, and federal regulations, including health and safety standards.
Support the implementation and maintenance of safety programs and protocols.
Conduct regular safety audits and report any issues to the relevant authorities.
- Financial Administration: Assist with budget preparation, monitoring expenses, and ensuring cost-effective operations.
Process invoices, manage purchase orders, and handle petty cash.
- Reporting and Documentation: Prepare regular reports on production, inventory, staffing, and other operational metrics.
Maintain and update all plant-related documentation, including SOPs, manuals, and compliance records.
- Communication and Coordination: Serve as a liaison between different departments within the plant to ensure effective communication and coordination.
Facilitate meetings, prepare agendas, and record minutes.
Paralegal
Double Diamond Resorts
02.2022 - 08.2023
- Responsible for secretarial and administrative support for General Counsel and General Manager
- Prepare Sheriff’s sale packages for County Property Auctions
- Draft correspondence and complaints
- File and maintain note of suits, mortgage foreclosures and default judgements
- Draft subpoenas, motions, complaints, schedule depositions and other court documents
- Prepare administrative action under regulatory programs, including drafting other legal documents for collaborating Attorneys
- Develop and assess case evidence, facts, and circumstances
- Monitor Resort dues and fees Collections process
- Assist HR periodically in the processing of unemployment and worker’s compensation claims and gathering of information pertinent to claim
- Communicate with State Liquor Board on Annual Liquor Licenses
- Research and analyze federal, state, and local statues, ordinances, regulations, and secondary sources for preparing legal documents and memos.
Operations Manager
DBI Services, Inc.
02.2019 - 12.2021
- Provide general administrative support for Municipal Road projects
- Review payroll, prevailing wages, budgets, blueprints, and field workers scope of work
- Approve staff time, off requests and schedule staff for contracted projects
- Maintain a listing of all crew members certifications and needs for recertifications
- Assure crew members are recertified prior to expiration date
- Responsible for materials certifications and oversight of subcontractors performing guardrail repairs within the district as per Pennsylvania PennDOT requirements
- Review contract progress in relation to production, time frame and meeting contract specifications
- Responsible for crew orientation, training, implementing and enforcing safety policies
- Responsible for equipment inventory control, ordering, and counting
- Coordinate long-term personnel and equipment scheduling/planning to determine overall District needs
- Communicate with PennDOT Inspectors and Project Managers to ensure contract obligations are being met accurately and timely
- Oversee project’s bookkeeping, Collections, expenses and Accounts Payable in close relation to project’s Accounting
- Approve expense reports of direct reports
- Work closely with the PA state-wide QA/QC Managers to ensure all guardrail installations are 100% correct and all QA inspections are completed within the Quality Management Plan timeframe.
Administrative Assistant
DBI Services, Inc.
07.2018 - 02.2019
- Work directly with Paint Division Manager to prepare and follow up on contracts, estimates, sales, collections and staffing
- Schedule customer project estimates and jobs ensuring all project managers, division staff and field crew members are informed of project’s scope
- Answer incoming calls & e-mails; addressing customer needs directly and/or referring calls to the appropriate manager
- Coordinate crew travel arrangements for local and nationwide travel such as booking flights, cars, and hotel or restaurant reservations
- Work with field staff to collect daily time sheets and ensure all payroll duties are completed with accuracy
- Data entry of daily job reports for accurate bookkeeping
- Assist the Paint Division Manager with A/R calls and e-mails and all Collection efforts as assigned
- Develop supporting administrative staff by providing information, educational opportunities, training growth opportunities
- Responsible for crew orientation, training, implementing and enforcing safety policies
- Implement clerical duties and administrative processes
- Work with division estimator to determine project inventory needs
- Review with estimator contract details to determine local, regional and statewide permits and projects insurance bonds.
Client Liaison
PPL Solutions
06.2016 - 05.2018
- Provide exceptional client support between core members of Management, which includes but not limited to, Collections, Training, Operations, Services Team, front end Customer Care Agents and communicate the needs of our clients to the organization as a whole in an effective and efficient manner
- Maintain a comprehensive understanding of our clients anticipated needs such as quality of service to our client’s customer base, including pricing, rate plans, technical support, contracts and front-end customer communication
- Advise and support our clients to determine solutions for difficulties or concerns our clients may experience timely and effectively
- Maintain thorough knowledge of Energy industry guidelines, processes and compliance policies to effectively advise our clients of possible changes that may impact their customer facing brand and the organization as a whole
- Possess strong communication skills and confidence in adapting to the fast paced, ever-changing demands of our clients and client’s customer base needs
- Sustain and build rapport with our clients and our client’s key members to preserve professional relationships based on trust and consistency of quality of work
- Meet with clients to negotiate project contracts.
Call Center Operations Manager
Hansen Technologies
07.2011 - 06.2016
- Developed and implemented remote staff training, supervision and staffing
- Implemented customer quality procedures
- Assist with customer quality procedures to ensure rules of conduct were adhered to during and after all incoming calls
- Monitor agent’s calls for quality assurance and training
- Approve staff time off requests and schedule staff for clients’ projects
- Manage shrinkage and operations effectiveness
- Implemented processes to improve quality of service
- Participated in improving on boarding process and actively participated in the recruiting, selecting and interviewing of front-line employees as well as supervisors and other managers
- Implemented processes to improve coaching techniques and coaching varieties
- Implemented training and measuring process for leadership skills
- Implemented the use of coaching evaluation tools for the entire office
- Modified and improved reporting tools
- Manage Daily Care Center Operations and report to Call Center Director
- Manage a team of 30-50 Customer Care representatives and supervisors to obtain high levels of performance in quality control, average handle time, first call resolution, compliance, scheduling and attendance, efficiency and attrition.
Education
Associate’s Degree - Business Administration
Reading Area Community College
Certified Holistic Health Practitioner -
Thrive Wellness
Skills
- Production Planning
- Scheduling Coordination
- Operations Management
- Regulatory Compliance and Documentation
- Training Initiatives
Timeline
Plant Administrator
Logoplaste USA
09.2023 - Current
Paralegal
Double Diamond Resorts
02.2022 - 08.2023
Operations Manager
DBI Services, Inc.
02.2019 - 12.2021
Administrative Assistant
DBI Services, Inc.
07.2018 - 02.2019
Client Liaison
PPL Solutions
06.2016 - 05.2018
Call Center Operations Manager
Hansen Technologies
07.2011 - 06.2016
Associate’s Degree - Business Administration
Reading Area Community College
Certified Holistic Health Practitioner -
Thrive Wellness