Jessica Batista

Infusion and Injection coding

• Emergency Department
• Observation, Out Patient In a bed
• Infusion and treatment centers
• Cancer center
• Reviewed patient charts to better understand health histories, diagnoses, and treatments.
• Delivered consistent results under pressure by prioritizing tasks effectively during periods of high workload or tight deadlines.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.

Manages the accuracy of charge capture to prevent recurrence of issues that can cause revenue leakage and/or
compliance risks through effective, efficient, replicable processes and internal controls across the continuum of
patient care, supported by appropriate documentation and the application of sound financial practices

• Identified trends in reimbursement denials, recommending process improvements to minimize future occurrences.
• Enhanced the overall financial performance of the organization by diligently monitoring outstanding claims and following up on overdue payments.
• Prevented delays and claim denials by correcting information prior to submission.
• Followed up on denied and unpaid claims to resolve problems and obtain payments.

• Expedited check-in procedures by designing a user-friendly electronic registration form for patients to complete prior to their appointments.
• Maintained strict compliance with HIPAA regulations, safeguarding patient confidentiality at all times.
• Improved patient experience through proactive problem-solving and empathetic communication skills.
• Contributed to maintaining a high level of employee morale by promoting teamwork, open communication, recognition of achievements, and constructive resolution of conflicts within the team.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.